Michele Segres Email & Phone Number

• For the CMS Center for Clinical Standards and Quality (CCSQ) QSOG Integrated Surveyor Training Program (ISTP), responsible for the delivery of custom integrated training solutions specifically tailored to support the mission and unique requirements for CMS QSOG.• Provides instructional support to Foundational Investigative Skills Training, Immediate Jeopardy Basic Training, Hospice Basic Training, Long-Term Care Basic Training, Outpatient Physical Therapy/Outpatient Speech Pathology, and the Quality & Safety Education Portal.• Works with multidisciplinary teams of eLearning developers, graphic designers, technical writers, content editors, and document specialists to provide curriculum planning and development for CMS QSOG.• Understands and applies ADDIE principles, methods, and techniques to ensure the successful delivery of training for QSOG. • Communicates and provides instructional guidance with CMS locations training administrators, state training coordinators, CMS subject matter experts and program leads.• Provides guidance on proven training best practices and instructional systems design to the CMS Quality, Safety & Education Division (QSED) regarding the development and administration of QSED trainings. • Communicates with QSED and its stakeholders to develop project schedules and training goals. • Defines the instructional needs of learners. • Facilitates development and delivery of training coursework. • Promotes high standards of user-friendly instructive training design.

Baltimore County, Maryland, United States

• For the series of CMS contractors listed above, assisted with the facilitation and coordination of logistics for QSOG training.• Coordinated development, delivery, revision, and presentation of training materials to meet program and policy requirements as technologies, programs, and requirements changed.• Produced accurate and timely records, documents, and training materials. • Assisted with the design, planning, and facilitation of faculty development program for contract instructors and student webinar orientation sessions for training attendees. • Identified resources, vendors, equipment, facilities, and other requirements to support QSOG training. • Provided assistance to training attendees before, during, and following training. Identified, debriefed, and resolved problems following each QSOG training, where assigned. • Provided access to training materials; not limited to pre/post-assessments, online modules, evaluations, and post-requisites. • Provided recommendations to training team regarding the development and administration of trainings. • Coordinated and inventory the packaging of training materials, organized audiovisual equipment requests, and interacted with travel and hotel staff while ensuring successful student participation through enrollment, attendance, and course evaluation. • Assisted in the development of evaluations to measure and improve training operations and results.

Washington Dc-Baltimore Area

• Served as Command Career Counselor, responsible for maintaining enlisted Command training records.• Provided instruction and guidance on Command personnel issues.• Assisted with design, development, and presentation of Command mandatory all-hands training activities.• Researched and evaluated multi-source intelligence in preparation for reoccurring briefings and written communication prepared for senior leadership.• Trained to handle sensitive, confidential, and secret documents and records.• Worked primarily in Sensitive Compartmented Information Facility.• Honorably discharged member of the USNR.

Baltimore County, Maryland, United States

• Responsible for administering consultation and nutritional risk assessment for hundreds of participants in the Maryland State Women, Infants, and Children program. • Accountable for development of relevant, effective, and well communicated instruction of bi-weekly nutrition education classes and the development and implementation of individualized nutrition plans, assessments, counseling, and education. • Conducted group and individual learning activities. • Developed training materials and aids. • Resolved problematic situations from the bottom up. • Worked with diverse populations.

Baltimore, Maryland, United States

• Instructed high school students in the content area of health/wellness. Developed and orchestrated daily lesson plans aligned with Maryland State Department of Education standards.• Developed health technology elective curriculum to fill needed void. Coordinated logistics of annual school-wide and state assessments. • Served as member of school improvement team and analyzed performance indicators to drive school efficiency.

Baltimore, Maryland, United States

• Responsible for coordination of teen-focused HIV/AIDS prevention project.• Designed and organized health promotion programs and activities while facilitating community presentations/workshops.• Promoted healthy lifestyles and decision-making skills to young adults.

Master Of Science - Ms, International Hospitality Management

Bachelor Of Science - Bs, Community Health Education