Michele Tomaszewski Email & Phone Number

Northville, MI

• Provides excellent customer service and built a loyal customer clientele base.
• Outstanding up-selling and one of higher servers on total evening receipts.
• Recognized as top seller and typically serviced six tables on busy weekends.
• Lead trainer responsible for ensuring all new hires understand and embrace corporate initiatives and understand importance of customer service and food care.
• Demonstrated success in handling of customer concerns and conflict resolution of employees.
• Prepared salads, side dishes and distribute food when short of staff.

• Clinic Preparation Facilator October 2012 - April 2013Responsible for the logistics of a surgical clinic that allowed patient information to move more efficiently resulting in increased number of patients to be seen.
• Effectively navigates multiple hospital systems to retrieve patient care history and provides documentation in an organized manner for surgeon review.
• Responsible for maintaining patient charts ensuring accuracy of new information and eliminating redundancies.
• Facilitated the office transition to Electronic Medical Records including sorting and scanning existing charts into new system
• Tasked to lead the office in learning Hospital Information Exchange that streamlined the daily operations and allow other private practices to obtain patient information.Surgical Coordinator May2013 – Dec.
• Schedules elective surgeries for pediatric and adult patients at Providence Hospital, Providence Park Hospital, and Botsford General Hospital to optimize surgeon and nurse workload.

Standale, MI

• Head dining facilitator responsible for interfacing with guests on reservations and other special requirements.
• Experience in leading teams of co-workers, delegating work and keeping management aware of potential customer concerns.
• Accurately communicated menu costs and food preparation methods to customers.
• Accountable for both cash and credit transactions on in restaurant seating and carryout orders.
• Volunteered to do any job ranging from washing dishes to cleaning work areas when deemed necessary.
• Recognized and rewarded for interpersonal skills when dealing direct with guests and Universal team goal of working together to provide 100% customer satisfaction.

Master'S Degree, Social Work

Bachelor Of Arts, Spanish And International Relations