Michele Walkes Email & Phone Number

Burlington, Ontario, Canada

Burlington, Ontario, Canada

• Development of strategic business plan for vendor performance reviews, working with internal stakeholders to assess relevant vendor KPIs for the creation of vendor scorecards for completion
• Contract management, ensuring vendor compliance with contract KPIs, SLAs and rebate terms
• Identifying of off contract spend and providing recommendations on procurement strategies, ensuring compliance with Border Public Service directives

Mississauga, Ontario, Canada

• Management of Ontario, HealthPRO and Mohawk Medbuy contract portfolio, requiring extensive communication with cross-functional partners and external stakeholders including sales & marketing teams, customer service.
• Utilize SAP and Excel to conduct quarterly financial analysis on existing contracts to provide sales and marketing teams with insights on contract sales, looking for opportunities to maximize profits
• Coordinated annual price change process, setting up and maintaining customer pricing conditions

Toronto Area, Canada

• Managed monthly distributor rebate claim process, analyzed validity of claims and preformed error correction working with stakeholders to maximize rebate credit issued to distributors
• Developed relationship with external stakeholders to provide direction on rebate submissions and negotiated mutually satisfactory resolutions to claim discrepancies
• Maintained metrics dashboards, presenting an accurate state of distributor account management enabling organization to make strategic business decisions
• Led the annual distributor inventory revaluation process, creating a comprehensive job aide

• Assess the validity of customer service claims by investigating causes of claims, working with internal stakeholders and customers. Identifying areas for efficiency while reducing claim processing time and the total.
• Analysis of service claims and creating monthly reports offering detailed metrics resulting in improved cycle times, and reduction and resolution of errors
• Communicate with Customer Service, Transportation, Inventory Control and Accounts Receivable as the central point of contact on all service claim matters

Brampton, ON

• Accurately matched and entered invoices in PeopleSoft Financials for payment. Reduced processing time allowing organization to take advantage of early payment discounts
• Communicated with various departments within organization to troubleshoot invoice issue to ensure all stakeholder needs were met
• Established system for tracking workflow of Analysts using Excel which helped determine workload and project pipeline, assisting management with human resource requirements
• Verified employment placement referrals ensuring necessary program requirements were met and timely payments to reporting agencies occurred

Toronto, Canada Area

• Maintained the continuity of the corporate identity by updating the corporate website and replenishing marketing materials
• Managed company listings on industry websites and in trade publications, looking for new advertising opportunities to increase sales inquiries and event bookings
• Conducted in depth competitive analysis, generating reports and presenting findings to management to assist in determining competitive advantages and planning of strategic business decisions
• Project managed high profile client events assisting the sales team and management to strengthen relationships with key clients and create opportunities for prospecting of future event bookings
• Researched and sourced promotional items while working with key stakeholders to ensure suitability of selections and on time delivery

Toronto, Canada Area

• Enlarged subscriber base for subscription and single ticket campaigns through the planning and execution of direct mail campaigns utilizing customer databases
• Directed the creative and production processes to develop marketing materials comprising of brochures, print and radio advertisements. Worked with management, creative teams and donors to ensure all stakeholder needs.
• Generated and presented weekly sales reports to help management evaluate the success of advertising efforts and be able to strategize for ways to increase sales and future events

Toronto, Canada Area

• Acted as the front line ambassador for organization by greeting visitors and callers, creating goodwill between the organization and the public
• Conducted research and cost analyses providing management with recommendations on postage and shipping services to utilize to realize cost saving
• Supported senior management through the preparation of meeting documents, minute taking and communicating with board members to ensure continuation of organizational activities

Bachelor Of Commerce, Marketing Management

Business Administration - Marketing

Activities and Societies: President, Sheridan Marketing Committee; Participant, Ontario Colleges Marketing Competition Xerox Award of.

Recording Arts Management Program Diploma

1 year program