- Results driven executive leader with a broad spectrum of customer service, operations & technology leadership in the financial services industry. - A demonstrated track record of delivering successful business results by focusing on leadership development, customer experience, productivity, process improvement and optimizing technology solutions. - A self-motivated, versatile and innovative leader with a strong passion for customer relationships and employee development. A proactive planner, natural mentor, motivator and change advocate.-Specialties: Financial Services; oversight of a diverse group of functions, processes and employees across multiple locations including: New Business Implementation Services, Plan Management, Back Office Operations, Call Centers, Retirement Consulting and Managed Accounts, Mail & Imaging, Claims, Credit & Collections / Risk Management, Continuous Improvement, Information Technology, Program & Project Management, Quality and Business Readiness
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Senior Vice President, Health & Wealth Employer & Intermediary OperationsVoya Financial Jan 2021 - Jan 2024New York, Ny, UsFor Voya's Workplace business, I lead an organization of 1,600 employees and direct Health & Wealth new business onboarding & implementation; producer services contracting, onboarding and commissions; Health benefits premium administration/group billing; Wealth back-office administration and plan management, business support services, forms management, procedures, and retirement plan document support; and oversee Broker Dealer Operations. -
Senior Vice President, Enterprise Contact Centers At Voya®Voya Financial Sep 2016 - 2021New York, Ny, UsFor Voya's Retirement business, I led an organization of 800 employees and served as senior leader of the participant service center, financial planning & advisory services, business strategy & operational support, workforce management and learning & development.
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Vice President Client Services And Sr. Leader West Coast OperationsMassmutual Financial Group Jul 2013 - Aug 2016Springfield, Massachusetts, UsHead of Client Services of MassMutual’s US Insurance Operations. Led a team of 550 employees and directed Life, Annuity and Disability Operations, including policy administration, billing and payment services, enterprise call centers, tax reporting, mail imaging/indexing/workflow, and Life & Annuity claims. I also developed strategies and executed plans to deliver an industry leading customer experience across customer touchpoints for inforce policyholder servicing. -
Vice President Life & Annuity OperationsMassmutual Financial Group Aug 2009 - Jul 2013Springfield, Massachusetts, UsHead of Life & Annuity Operations; led the Policyholder Servicing; Death Claims; and Tax Reporting & Administration teams.
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Vice President, Enterprise Customer Service CentersMassmutual Financial Group Oct 2004 - Aug 2009Springfield, Massachusetts, UsHead of Enterprise Customer Service Centers; led the Life, Annuity, Disability, Retirement Services and Broker Dealer Call Centers. I also led Document Management Services (incoming mail, imaging, indexing, and workflow) and led the development of Customer Experience Service Strategy for Service & Operations.
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Assistant Vice President, Shared Services, Customer Service OperationsMassmutual Financial Group Oct 2003 - Sep 2004Springfield, Massachusetts, UsLeader of Program Management Office - responsible for Program and Project Managers, Business Analysts, Operations Support and Testing Teams. Led financial planning, forecasting and project prioritization and was responsible for execution of project portfolio.
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Assistant Vice President, Information TechnologyMassmutual Financial Group Jan 2001 - Oct 2003Springfield, Massachusetts, UsDeveloped and managed Strategic Program Management Office responsible for complex group of Distribution Projects crossing multiple lines of business and system areas. Responsible for program and project management, testing, readiness, communications, risk management and portfolio execution.
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Manager, Customer Service Operations & Bank RelationshipsFinancial Partners, Inc. Jul 1998 - Dec 2000Springfield, Massachusetts, UsManaged Customer Service Operations providing support for custom software applications, hardware and network solutions. Managed relationships with Farm Credit Banks, evaluating their business environment and structure to influence Financial Partner's product development strategy and training programs to expand relationships and meet bank branch office needs. -
Manager, Credit & CollectionsTambrands Inc 1992 - 1998 -
Credit ManagerMestek, Inc. 1989 - 1992Westfield, Massachusetts, Us
Michele White Education Details
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Western New England UniversityMaster Of Business Administration - Mba
Frequently Asked Questions about Michele White
What is Michele White's role at the current company?
Michele White's current role is Executive Level Leader | COO | Operations | Customer Service & Experience.
What schools did Michele White attend?
Michele White attended Western New England University.
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