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Michele White Email & Phone Number

Executive Level Leader | COO | Operations | Customer Service & Experience
Location: Scottsdale, Arizona, United States 10 work roles 1 school
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Role
Executive Level Leader | COO | Operations | Customer Service & Experience
Location
Scottsdale, Arizona, United States

Who is Michele White? Overview

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Michele White is listed as Executive Level Leader | COO | Operations | Customer Service & Experience based in Scottsdale, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Michele White.

Michele White previously worked as Senior Vice President, Health & Wealth Employer & Intermediary Operations at Voya Financial and Senior Vice President, Enterprise Contact Centers at Voya® at Voya Financial. Michele White holds Master Of Business Administration - Mba from Western New England University.

Profile bio

About Michele White

- Results driven executive leader with a broad spectrum of customer service, operations & technology leadership in the financial services industry. - A demonstrated track record of delivering successful business results by focusing on leadership development, customer experience, productivity, process improvement and optimizing technology solutions. - A self-motivated, versatile and innovative leader with a strong passion for customer relationships and employee development. A proactive planner, natural mentor, motivator and change advocate.-Specialties: Financial Services; oversight of a diverse group of functions, processes and employees across multiple locations including: New Business Implementation Services, Plan Management, Back Office Operations, Call Centers, Retirement Consulting and Managed Accounts, Mail & Imaging, Claims, Credit & Collections / Risk Management, Continuous Improvement, Information Technology, Program & Project Management, Quality and Business Readiness

10 roles · 38 years

Michele White work experience

A career timeline built from the work history available for this profile.

Senior Vice President, Health & Wealth Employer & Intermediary Operations

Voya Financial

New York, Ny, Us

For Voya's Workplace business, I lead an organization of 1,600 employees and direct Health & Wealth new business onboarding & implementation; producer services contracting, onboarding and commissions; Health benefits premium administration/group billing; Wealth back-office administration and plan management, business support services, forms management, procedures, and retirement plan document support; and oversee Broker Dealer Operations.

Jan 2021 - Jan 2024

Senior Vice President, Enterprise Contact Centers At Voya®

Voya Financial

New York, Ny, Us

For Voya's Retirement business, I led an organization of 800 employees and served as senior leader of the participant service center, financial planning & advisory services, business strategy & operational support, workforce management and learning & development.

Sep 2016 - 2021

Vice President Client Services And Sr. Leader West Coast Operations

Massmutual Financial Group

Springfield, Massachusetts, Us

Head of Client Services of MassMutual’s US Insurance Operations. Led a team of 550 employees and directed Life, Annuity and Disability Operations, including policy administration, billing and payment services, enterprise call centers, tax reporting, mail imaging/indexing/workflow, and Life & Annuity claims. I also developed strategies and executed plans to deliver an industry leading customer experience across customer touchpoints for inforce policyholder servicing.

Jul 2013 - Aug 2016

Vice President Life & Annuity Operations

Massmutual Financial Group

Springfield, Massachusetts, Us

Head of Life & Annuity Operations; led the Policyholder Servicing; Death Claims; and Tax Reporting & Administration teams.

Aug 2009 - Jul 2013

Vice President, Enterprise Customer Service Centers

Massmutual Financial Group

Springfield, Massachusetts, Us

Head of Enterprise Customer Service Centers; led the Life, Annuity, Disability, Retirement Services and Broker Dealer Call Centers. I also led Document Management Services (incoming mail, imaging, indexing, and workflow) and led the development of Customer Experience Service Strategy for Service & Operations.

Oct 2004 - Aug 2009

Assistant Vice President, Shared Services, Customer Service Operations

Massmutual Financial Group

Springfield, Massachusetts, Us

Leader of Program Management Office - responsible for Program and Project Managers, Business Analysts, Operations Support and Testing Teams. Led financial planning, forecasting and project prioritization and was responsible for execution of project portfolio.

Oct 2003 - Sep 2004

Assistant Vice President, Information Technology

Massmutual Financial Group

Springfield, Massachusetts, Us

Developed and managed Strategic Program Management Office responsible for complex group of Distribution Projects crossing multiple lines of business and system areas. Responsible for program and project management, testing, readiness, communications, risk management and portfolio execution.

Jan 2001 - Oct 2003

Manager, Customer Service Operations & Bank Relationships

Financial Partners, Inc.

Springfield, Massachusetts, Us

Managed Customer Service Operations providing support for custom software applications, hardware and network solutions. Managed relationships with Farm Credit Banks, evaluating their business environment and structure to influence Financial Partner's product development strategy and training programs to expand relationships and meet bank branch office needs.

Jul 1998 - Dec 2000

Credit Manager

Mestek, Inc.

Westfield, Massachusetts, Us

1989 - 1992 ~3 yrs
1 education record

Michele White education

  • Western New England University
    Western New England University
    Master Of Business Administration - Mba
FAQ

Frequently asked questions about Michele White

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What is Michele White's role at their current company?

Michele White is listed as Executive Level Leader | COO | Operations | Customer Service & Experience.

Where is Michele White based?

Michele White is based in Scottsdale, Arizona, United States.

What companies has Michele White worked for?

Michele White has worked for Voya Financial, Massmutual Financial Group, Financial Partners, Inc., Tambrands Inc, and Mestek, Inc..

How can I contact Michele White?

You can use AeroLeads to view verified contact signals for Michele White, including work email, phone, and LinkedIn data when available.

What schools did Michele White attend?

Michele White holds Master Of Business Administration - Mba from Western New England University.

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