Michele Williams, Mba, Ms Ban, Msop Email and Phone Number
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Michele Williams, Mba, Ms Ban, Msop personal email
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Extensive technical and management experience in banking and insurance with a solid academic background in business and business analytics; strong analytical, problem solving, and project management skills; ability to manage multiple priorities in a fast-paced, deadline-oriented environment.
Embassy Suites Denton Convention Center
View- Website:
- houlihans.com
- Employees:
- 978
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BartenderEmbassy Suites Denton Convention CenterTexas, United States
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Bartender/ServerHoulihan'S Restaurants, Inc. Mar 2024 - PresentDenton, Texas, United States -
Erp Functional Analyst IUniversity Of North Texas System May 2020 - PresentDenton, Texas, United States -
Bartender/ServerChili'S May 2018 - Nov 2023Denton, Texas, United States -
Supervisor, Cash Posting, Payment IntegrityUnitedhealth Group Oct 2016 - Apr 2018Greater Omaha Area• Rebuilt and led a 14-person team of cash posting analysts through transition work moved to them from a different division, and built a high performing team, which posted over $150M in recoveries and consistently met >99% turnaround-time and >98% quality. • Identified software bottlenecks and collaborated for efficient solutions, cutting monthly reporting in half. • Analyzed team data and implemented strategies to improve quality, efficiency, utilization, and production metrics. Average efficiency improved by 5% per analyst, and production by 2%. -
Customer Service SpecialistDick'S Sporting Goods Aug 2014 - Mar 2018Papillion, Nebraska -
Disability Claim SpecialistMutual Of Omaha Feb 2014 - Oct 2016Greater Omaha Area• Participated in training, coaching, reauditing, issue resolution, and performance appraisal processes to ensure objectives were met. • Analyzed, evaluated, investigated, and made critical determinations on claims according to policy provisions and government regulations, including resolution of difficult and escalated cases. • Established and promoted best practice claims management processes, and actively networked and collaborated with internal/external business partners to accomplish business needs. • Communicated with external and internal customers regarding specific claim information and department policies and procedures.• Created departmental letter templates, increasing message consistency and efficiency by up to 50%. -
Sr. Disability Claims AnalystMutual Of Omaha Apr 2012 - Feb 2014Greater Omaha Area• Mentored Disability Analysts using knowledge and experience. • Performed quality reviews for Disability Analysts for accuracy and to provide constructive and positive feedback. • Created learning materials for Disability Analysts to use during daily operations to increase accuracy and efficiency, which reduced confusion and rework by errant transfers to LTD by over 15%.
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Disability Claim AnalystMutual Of Omaha Sep 2010 - Apr 2012Greater Omaha Area• Repeatedly trusted to secure a positive customer experience and for service recovery, including a multi-million-dollar broker block of business who ended up instead renewing.• Developed a more concise documentation system management adopted and implemented. • Reviewed and determined initial and continuing claim liability and communicated changes in liability status to claimants, policyholders, and appropriate Home Office departments.
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Customer Service RepresentativeMutual Of Omaha Feb 2010 - Aug 2010Greater Omaha Area• Handled calls from Agents, Brokers, Policy Holders, and Providers for all products administered to ensure claims/service issues were investigated and resolved in a quality, efficient manner.
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Patient Service TechnicianLabcorp Jan 2008 - Oct 2009Dallas/Fort Worth Area•Ran a medium-sized Patient Service Center that averaged 50 patients per day, most days as the sole staff member. •All aspects of outpatient phlebotomy inside a Patient Service Center, including collection of specimens according to established procedure for patients of all ages, research of test information utilizing lab computer system or Directory of Service, and processing of specimens, including labeling, centrifuging, splitting, packaging, and freezing, for transport as required by test order.•Performed DOT and non-DOT urine and hair drug screens.•Communicated with Management as necessary regarding the status and needs of the center to ensure the capability of meeting and exceeding customer expectations. •Kept inventory and maintained adequate, unexpired supplies to maintain high level of operation.•Worked with outside venders for operational needs such as biohazard waste, lab coat laundering, and office equipment rental. -
Chargeback Analyst/Eservice RepresentativeTown North Bank Mar 2001 - Jul 2004Dallas/Fort Worth Areae-Service Representative• Worked closely with the site developer to assist in website development.• Responded to customer requests and questions submitted through web site via e-mail or phone.• Trained and oversaw the work of CSRs selected begin this new process of supporting customers.• Technical revision of current and new training manual policies and company template letters for the Customer Service Department.• Assisted general customer support staff by resolving difficult and escalated customer calls. Chargeback Analyst• Assisted customers understand credit card dispute process to assist more efficiently. • Determined case eligibility, according to Visa and MasterCard rules and regulations, processed chargebacks and filed Pre-Compliance and Compliance cases for cardholders against merchants in violation of Visa and MasterCard rules/regulations. • Represented Customer Service Management on Verified by Visa® implementation.
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Insurance SpecialistFamily Healthcare Center May 2000 - Mar 2001Dallas/Fort Worth Area•Wrote and sent letters of appeal with evidence of medical necessity to insurance companies requesting reconsideration for coverage previously denied.•Ensured all contracts with various insurance companies were current.•Created and maintained physician’s web sites, and answered e-mails on behalf of physician.•Performed venipuncture on patients to obtain blood samples for laboratory testing
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Appeal CoordinatorAetna Health Plans Sep 1996 - May 2000Dallas/Fort Worth Area•Requested by Management to apply for this position for attention to detail and written communication skills.•Gathered necessary system notations, plan guidelines, previous medical review, and any letters provided by the member or their provider for new medical review and determination.•Worked directly with Medical Directors in order to present each case, and then respond in writing on their behalf to members and providers of the determination regarding requested coverage for the member.•Processed cases received through the Texas Department of Insurance, maintaining responses within their time deadlines.
Michele Williams, Mba, Ms Ban, Msop Skills
Michele Williams, Mba, Ms Ban, Msop Education Details
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3.97 -
High School Diploma
Frequently Asked Questions about Michele Williams, Mba, Ms Ban, Msop
What company does Michele Williams, Mba, Ms Ban, Msop work for?
Michele Williams, Mba, Ms Ban, Msop works for Embassy Suites Denton Convention Center
What is Michele Williams, Mba, Ms Ban, Msop's role at the current company?
Michele Williams, Mba, Ms Ban, Msop's current role is Bartender.
What is Michele Williams, Mba, Ms Ban, Msop's email address?
Michele Williams, Mba, Ms Ban, Msop's email address is mi****@****tem.edu
What is Michele Williams, Mba, Ms Ban, Msop's direct phone number?
Michele Williams, Mba, Ms Ban, Msop's direct phone number is (213) 620*****
What schools did Michele Williams, Mba, Ms Ban, Msop attend?
Michele Williams, Mba, Ms Ban, Msop attended Bellevue University, Bellevue University, Bellevue University, Bellevue University, Texas Academy Of Mathematics And Science.
What skills is Michele Williams, Mba, Ms Ban, Msop known for?
Michele Williams, Mba, Ms Ban, Msop has skills like Insurance, Customer Service, Employee Benefits, Claim, Software Documentation, Management, Analysis, Microsoft Excel, Team Building, Employee Relations, Disability Insurance, Call Center.
Who are Michele Williams, Mba, Ms Ban, Msop's colleagues?
Michele Williams, Mba, Ms Ban, Msop's colleagues are Cody Brown, Christopher Cangiano, David Sparenberg, Madeline Eddy, Ismael Ayala Iii, Austin Stanley, Terese Elliott.
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