Michele Willis Email & Phone Number

New York, Ny, Us

I lead a 1200+ organization responsible for production stability and resiliency across all Chase branded businesses, supporting the customer experience of 60MM+ customers. Direct report to the Consumer and Community Banking (CCB) CIO. I am helping to transform how we work across CCB Technology through the design and implementation of a modern technology operating model, driving to a “You Build It, You Run It” culture, through an integrated strategy of automated CI/CD, site reliability engineering, and culture transformation. I am also contributing to our engineering journey to public cloud through the program management and engineering enablement teams.

New York, Ny, Us

Responsible for software engineering team designing and delivering multi-channel CIAM solutions for Chase customers; supporting digital innovation through forward leaning authentication solutions, including implementation of the bank’s first external identity solution. Modernized the technology organization; significantly increased rate of software delivery from 1/x month to multiple times per week.Spearheaded Digital wide effort to transform software delivery through automated CI/CD adoption. Initiated strategic platform program to move to a cloud based, modern authentication platform.

New York, Ny, Us

I led the creation of a Chase wide production operations function, leading a team over 900+ employees to ensure our platforms were “Always On”. Scope included all of Chase systems including Digital, branches, ATM, and call centers. Reduced customer impacts and time to mitigate by over 20% through multiple strategies, including creating a Mission Control function to dramatically increase monitoring, alerting, and automated mitigation

New York, Ny, Us

Responsible for software engineering team for global corporate financial systems; responsible for technology strategy, delivery and operations. Led strategic program to rationalize finance processes and reduce the number of global ledgers from 24 to 3, resulting in savings over over $250MM.Drove Finance function merger execution for BancOne, Washington Mutual, and Bear Sterns.

New York, Ny, Us

I was hired by the CAO to lead a multiyear finance transformation which was experiencing challenges after a failed implementation. Revised strategy and gained global consensus on roadmap that enabled a better balance between regional requirements and global needs.

Worldwide, Oo

Focus in financial services. Promoted to senior manager in three years. Key member of account team for major securities firm, with sales, delivery, and relationship management responsibilities. Contributed an average of $3M in managed revenue annually. Major engagements (all with major financial services clients) included: Technology strategy, architecture and implementationProcess design and business strategyCost reduction and efficiency

Mba

Education record