Created and owned the tools used for tracking of talent selection, time to onboard new talent, and reporting of capacity progress and performanceServed as a point person to coordinate sourcing, hiring, and onboarding processes between hiring managers, talent acquisition, Human Resources, Learning and Development, Fleet, and Information TechnologyMonitored and reported compliance to executive leadershipEvaluated tools, standards, and methodologies for improved results

Managed processes and procedures for Human Resources and Operations departmentsDeveloped and implemented employee service award recognition systemProvided training to administrative employeesCreated and presented training materials for fleet driversDeveloped and implemented tracking system for employee licensing and safety recordsResolved concerns with employees regarding their benefit inquiries (healthcare, 401(k), HSA, vacation accruals, etc.)Developed, implemented, and maintained processes and procedures for client, subcontractor, and vendor contractsDeveloped, implemented, and maintained tracking system for prequalification submissions

Booked all incoming sales into the Sage 100 systemManaged relationships with Project ManagersOrganized and completed close-out documentation procedures for all projects

Processed all quotes for assigned clientsProcessed all incoming orders for assigned clientsCoordinated with outside vendors and internal warehouses to ensure all orders were shipped in a timely mannerWorked with accounts payable and credit departments to handle billing questionsMaintain an excellent customer retention record by providing outstanding customer serviceProcess all return and repair requests for defective partsExceeded sales plan for 2013, 2014, 2015, and 2016

Coordinated all service for the Southeast Texas RegionTrained Service Coordinators for other branchesEnsured all technician training and certifications remained currentReviewed all AP and AR for the Service DepartmentEstablished and maintained on-call list for emergency service call requestsProvided monthly financial and manpower load status to upper managementVerified pricing, ordered, and received all equipment needed for installation projects and service callsMaintained an excellent customer retention record by providing outstanding customer serviceGenerated accurate invoices using company’s database for all service calls and service projectsProcessed all return and repair requests for defective parts

Verified pricing, ordered, and received all equipment needed for installation projects and service callsGenerated accurate invoices using company’s database for all service calls and service projectsProcessed all return and repair requests for defective partsEnsured all technician training and certifications remained currentFollowed up on all open or pending service calls to ensure all orders were processed in a timely mannerMaintained an excellent customer retention record by providing outstanding customer serviceReported results to executive staff

Manager of Central OperationsLed team responsible for scheduling work and invoicing for all national builder accountsReported results to executive staff on a daily basisEnsured that new builder accounts were set up properly by undergoing proper due diligenceCommunicated all procedural changes to branch officesConducted interviews of applicantsArranged flight and hotel reservations for the departmentDeveloped and maintained all job descriptions, responsibilities, and performance objectives within the departmentProvided branch and regional trainingNational Field AdministratorDeveloped and maintained all administrative job descriptions, responsibilities, and performance objectivesDeveloped and maintained policy and procedure manuals for each administrative position in the fieldApproved or denied all requisitions for field administrative personnelImplemented all permit policies and procedures to ensure all local and state requirements were metConducted audits of field offices and reported findings to Vice PresidentProvided branch and regional trainingOffice CoordinatorMaintained state security installer and fire alarm licensing for all branch employeesProcessed payroll for all exempt and non-exempt employeesCoordinated and facilitated all new hire orientations and benefit enrollmentsSupervised and trained Assistant Office CoordinatorPrepared invoices for paymentMaintained an excellent customer retention record by providing outstanding customer service