Enseignement professionnel et CEFA (l’enseignement secondaire en alternance comprend une formation générale et l’apprentissage d’une pratique professionnelle dans une entreprise)Cours de FrançaisLangue Etrangère pour adultes.

J'ai coordonné les formations en présentiel et leur transfert en ligne, j'étais également coach pour les participants. https://www.extrapreneurs.org/projets/edition-5/

Extrapreneurs est un "incubateur systémique ». Des projets durables apportés par entreprises et acteurs publics sont développés collaborativement dans nos labos, et ainsi nous préparons la transition ensemble.

The Credit Risk Collection team is in charge of helping the Customer to regularise their arrears of lending products or selling its securities in case of default.☀ Business Intelligence (BI) : I develop KPI Dashboards & I perform data analysis to help teams to operationally manage their daily activity. I perform all technical aspects except ETL.☀ I manage Change projects in an Agile culture.☀ I have a complete experience with Robotic Process Automation (RPA) with Automation… Show more The Credit Risk Collection team is in charge of helping the Customer to regularise their arrears of lending products or selling its securities in case of default.☀ Business Intelligence (BI) : I develop KPI Dashboards & I perform data analysis to help teams to operationally manage their daily activity. I perform all technical aspects except ETL.☀ I manage Change projects in an Agile culture.☀ I have a complete experience with Robotic Process Automation (RPA) with Automation Anywhere : I prepare processes for automation (selection, test cases, controls), I design solutions & I code simple bots, I run the bots for a while Show less

☀ I use the world wide known methodologies like Lean or 6Sigma to improve People / Process / Technology.☀ I lead the change by working with colleagues of all levels from operators to directors; conducting one to one sessions, meetings & workshops driving them to Operational Excellence.☀ I train managers to improve the employees’ engagement, which will result in better performance, by handling workshops or individual coaching about group dynamic, continuous improvement, change… Show more ☀ I use the world wide known methodologies like Lean or 6Sigma to improve People / Process / Technology.☀ I lead the change by working with colleagues of all levels from operators to directors; conducting one to one sessions, meetings & workshops driving them to Operational Excellence.☀ I train managers to improve the employees’ engagement, which will result in better performance, by handling workshops or individual coaching about group dynamic, continuous improvement, change management. >>I am also a role model during the project & I act it by my open mind & supporting attitude.☀ I design & implement process improvements in departments or cross departments using techniques like visual management, waste identification, 5S & Kaizen.☀ As part of our standard method, we implement KPI measures & dashboards.>>My IT background is an asset not only to understand IT systems but also to collaborate efficiently with IT people.2014 : Corporate Sales2013 : Lending Sales2012 : Lending Operations2011 : IT application support2010 : Call center Assurance Sales2008 & 2009 : Banking Operations Show less

☀ During the construction of the Single European Payment Area for ING NL & BE, I designed new & updated operations processes : analysis, modelisation, process design. >>In large processes like European payments, I can apply my helicopter view (including visualisation), critical mind (5 time Why) & creativity (out-of-the-box thinking) in the full extend. >>My very strong focus on the customer acquired in Internet was an added value as I am not interested by the process in… Show more ☀ During the construction of the Single European Payment Area for ING NL & BE, I designed new & updated operations processes : analysis, modelisation, process design. >>In large processes like European payments, I can apply my helicopter view (including visualisation), critical mind (5 time Why) & creativity (out-of-the-box thinking) in the full extend. >>My very strong focus on the customer acquired in Internet was an added value as I am not interested by the process in itself or the technology but by how it serves the consumer. >>Communication & change management are key to a successful implementation.☀ Customer Service project manager(via Axen www.axen.be, Brussels) Show less

☀ ITSM specialist, Design of ITIL KPIs & reporting for Indexis, Leuven >>The job didn’t match with my expectations & values.(Indexis via Xedis, Leuven)

☀ Jan. 2003 – Jan. 2006 : Internal IT service desk for Sony Europe B2C platform (www.SonyStyle.eu direct sales by Internet & call center & localised web sites www.sony.eu) & the underneath infrastructure : CMS, pan-European Product & Customer DBs>>For this newly created activity, I setup the procedures of incident & change management based on customer requests (KPIs & SLAs)>>Team management (up to 6 members) within a difficult environment concluded by delocalisation of… Show more ☀ Jan. 2003 – Jan. 2006 : Internal IT service desk for Sony Europe B2C platform (www.SonyStyle.eu direct sales by Internet & call center & localised web sites www.sony.eu) & the underneath infrastructure : CMS, pan-European Product & Customer DBs>>For this newly created activity, I setup the procedures of incident & change management based on customer requests (KPIs & SLAs)>>Team management (up to 6 members) within a difficult environment concluded by delocalisation of the activity to Turkey & collective dismissal.☀ DNS strategy & Operations for Europe☀ Sept. 2000 – Jan. 2003 : e-Commerce Project Manager (client side)Business requirements for Web Site, CMS or BackOffice; development follow-up, user acceptance, trainingRedesign of the checkout & payment process www.SonyStyle.eu Show less

New online service from the idea described on the Web Site Welcome page :► Everyday Deli2Office prepares evening meal and delivers it to your office in the afternoon. ☀ Our chef proposes 2 full and balanced meals to suit the whole family. Meals are cooked everyday and delivered in conformity with the cold chain.☀ You will receive every morning the menu by email. If you wish to order, meet us on our web site or fill in your order by email before 11:30. ☀ Between 15:00 and… Show more New online service from the idea described on the Web Site Welcome page :► Everyday Deli2Office prepares evening meal and delivers it to your office in the afternoon. ☀ Our chef proposes 2 full and balanced meals to suit the whole family. Meals are cooked everyday and delivered in conformity with the cold chain.☀ You will receive every morning the menu by email. If you wish to order, meet us on our web site or fill in your order by email before 11:30. ☀ Between 15:00 and 17:00, you will receive a SMS warning you tat the delivery man is in front of your office door and that you may come and fetch your order.☀ Payment is made by bank transfer or automatic withdrawal from your credit card. ◄After the proof period, the project was stopped due to the too small number of orders. IT, food processing & delivery were working perfectly but too few attention was given to Marketing in a completely new market. Show less

☀ Web Producer of Belgian & Italian sites (Localisation of Web site & content, Integration with fulfilment partner)☀ Development of Affiliates & co-branding programs>> Working in the Internet bubble burst & bankruptcy of Leisure Planet thought me that clear priorities and discipline are more than ever necessary during crisis.>> I loved working in an International start-up atmosphere. Noel Holmes ((LinkedIn connection)

☀ Development of Internet & Intranet sites (concept, project & client management). >>One of the most important part of a project is requirements collection & the listening skills it requires.☀ Teaching support (html, Cascading Style Sheet, MS FrontPage)

☀ Project manager or assistant for Interactive Communication products like cd-rom, cd-i, Internet Sites.>>I developed a particular attention to testing & support to the end user. Philippe Félix (LinkedIn connection).

Thanks to an UCL Alumni (www.uclouvain.be/aul.html) scholarship, I continued my research about medieval ceramic in Faenza Museum (www.racine.ra.it/micfaenza), a reference in the world of historical & modern ceramics. ☀ I designed & programmed (with my husband to-be) an interactive program on Ceramics of the Middle Ages & Renaissance where users were able to navigate following their level of experience or their interest. >>I completed my personal revolution from a linear… Show more Thanks to an UCL Alumni (www.uclouvain.be/aul.html) scholarship, I continued my research about medieval ceramic in Faenza Museum (www.racine.ra.it/micfaenza), a reference in the world of historical & modern ceramics. ☀ I designed & programmed (with my husband to-be) an interactive program on Ceramics of the Middle Ages & Renaissance where users were able to navigate following their level of experience or their interest. >>I completed my personal revolution from a linear (historical) way of working to structured (multi-dimensional) & a more rich way of thinking & communicating. That was also my first experience of modelling process & knowledge.☀ I was involved in the set-up of ceramics taxonomy as part of the digitalisation of the catalogues of the Italian ministry of culture. >>Common definitions are key in any technical communication. Show less