I'm currently employed at Dolomiti Energia S.p.A, where I serve as manager within ICT organization. I'm responsible for Innovation and Sw Applications Development.I was previously responsible of company's Operations structure at Multiutility S.p.A, a company owned by Dolomiti Energia S.p.A, where I managed Customer Care, Billing and Credit Management offices, IT and Business Support Systems. The role also involved project management and business processes optimization.Prior to Multiutility S.p.A I was employed as a consultant within the Professional Services structures of Oracle Corp., Siebel Systems and SAS Institute: there I gained experience in the ambit of CRM and Busienss Intelligence projects in Telco, Utilities and Pharma industries.Specialties: Processes: Billing Management, Order Management, Contact Management and Project Management