Michele Chan Email & Phone Number

It's not a product. It's a culture.

• Responsible for the development, implementation, management, and continuous improvement of Canadian HR initiatives, processes, and policies.
• Continued to act as the HRBP for all contract and permanent employees, providing support and solutions to requests and employee relations.
• Participated in projects and on committees to provide feedback and Canadian perspective to further improve global processes and resources.
• Managed and executed on full-process recruitment (interviews, job testing, background checks, and job offers), on-boarding (orientations and tours), terminations (termination letter preparations and meeting execution).
• Continued to manage and act as the main contact person for all leaves of absence cases (short-term and long-term disability).
• Monitored and ensured that performance management and compensation processes were completed within global company timelines set.

• Actively participated in implementing and maintaining Canadian HR initiatives, processes, and policies on HR SharePoint site.
• Acted as the HRBP for contract and permanent employees, providing support to requests and employee relations issues.
• Conducted full-process recruitment, on-boarding, terminations, promotions, transfers, and contract extensions for all employees.
• Managed leaves of absence cases (short-term and long-term disability).
• Supported employees and leaders in the timely completion of annual performance management process.
• Managed employee benefits and prepared semi-monthly payroll processing for hourly and salaried employees (completed input forms, payroll reviews, and generated reports), using ADP as 3rd party service provider.

• Acted as main HR Representative for all contract employees and continued to maintain all personnel files.
• Performed exit interviews, updated company policies, maintained job descriptions, and managed performance management process.
• Completed job evaluations, analyzed compensation data, and provided recommendations for salaries, as needed.
• Conducted recruitment activities for all hourly and non-management salaried employees (interviews, job testing, background checks, and job offers).
• Presented company orientation for all new hires.
• Coordinated training and development activities (scheduled courses, assisted with creation of presentations, tracked training hours, and evaluated training effectiveness).

• Created and maintained personnel files and checklists, coordinated company programs, and updated HR policies and programs.
• Assisted with recruitment process (posted jobs, screened candidates, liaised with recruiters, booked interviews, drafted offer letters, submitted background checks, facilitated contractor orientation, and drafted.
• Acted as back-up for Reception (registered visitors, operated switchboard), arranged travel, booked meeting rooms, ordered luncheons, filed documents, assisted with social events, and transcribed meeting minutes.

• Volunteer position for not-for-profit, charity company.
• Coordinated and led fundraising events and raffle draws.
• Contacted various businesses for sponsorship opportunities.
• Created and distributed advertising materials.
• Organized and managed box office and Front of House staff.
• Served as Company Manager and Producer for various productions.

• Contacted members to book, confirm, and reschedule appointments
• Prepared and organized files of members and entered information into SAM program
• Personally greeted members by name and answered gym inquiries

• Actively led and supervised teams in hosting various birthday parties, festivals, and fairs for groups of children
• Contacted clients to answer inquiries, confirm events, andrecommend services
• Checked company’s e-mail, completed event forms, and prepared event materials

• Coordinated and promoted house and residence events
• Event expenses never exceeded allocated monthly budget
• Increased participation level at house events throughout the year

• Processed customer transactions efficiently during busy holiday season
• Personally assisted customers with location and information of products

• Entered and migrated property files into Livelink archiving system
• Taught navigation and file migration, and provided technical support to full-time employees in GTA and Guelph regions
• Received “Exceed Expectation” performance evaluation fromdepartment head

• Coordinated and managed first annual MCRC Bake Sale
• Researched, designed, and created Survivor Kit Activity Cards
• Created and distributed advertising, managed ticket sales, assisted with food preparation, games, and silent auction at annual Fun Fair

Business Management, Human Resource Management

Bachelor Of Arts (Ba), English Language And Literature, General