Responsible for supporting strategic account, customer engagement, review, development and delivery of solution. Addresses customer current challenges, plan and grow capabilities. Through regular customer interactions to gather feedback and make improvements to services offering & strategy.

• Manages large outsourcing engagements • Ensures practice delivers superior solutions to clients• Continually defines ways to increase customer satisfaction and deepen client relationships• Identification and development of strategic accounts• Provides leadership and business support to bid team

Overall responsible to identify and develop online travel business opportunities

Accountable for building client relationship; strategy development and execution; new business and revenue growth; leading pursuits teams & develop business win strategy; maintaining live operational service delivery. I own the contract performance and profit & loss of these assigned multi-years contract > US $47 Million. My key responsibilities includes• Aliging Customer Business & Account Growth Strategy• Deal Pursuit• Account Financial Performance• Ensure all contractual commitments, Service Excellence targets are achieved

Promoted to Lead Account Delivery Manager in 2003. Held multiple portfolios from 2003 to 2008. As Lead ADM for EASE project, I'm overall responsible for a group of Singapore government ministries and statutory boards customers (EASE) outsourcing project total value > $4 million per year supporting more than 9000 users. Leveraging a team of 100+ engineers and ADMs to provide following services:• Helpdesk & on-site desk side support);• IT Infrastructure services (Network, Systems & Databases);• Data Centre Operation Management (Mgt)• Disaster Recovery• Applications Development & Maintenance• Security Administration / Mgt• Project Mgt

Joint HP Outsourcing division in year 2000 as an Account Operations Manager for Ministry of Law (MLAW) and Registry of Companies & Businesses (RCB). Promoted to Senior Account Delivery Manager in year Jan 2002.My key responsibilities were• Provide leadership and act as point of contact between customer & HP delivery team for IT operation matters. • Work closely with various service delivery capabilities to ensure HP met service level agreement and client’s new business requirement.• Ensured operations complied with client’s internal & regulatory requirements. • Identify, lead, or participate in process improvement projects to improve customer experience, quality of service, reduce cost, and service request turnaround time.

Reported to the General Manager & Information Systems Manager, I’m responsible for• Managed the M.I.S. team to provide I.T. requirements of Singapore office and overseas branch (Malaysia & Thailand);• Established, enforced policies & procedure in accordance of ISO9001 & ISO1400 and company’s security standards;• Identified new technology and initiations to improve company’s business & operation efficiency;• Planned & managed