Michele Daigle Ma, Psm I, Spoac, Pmi-Acp Email and Phone Number

Scrum Master● Organization and facilitation of all Agile ceremonies: daily stand ups, retrospective, review, planning, backlog grooming, release planning● Use of games in retrospectives including story dice, seasonally themed activities, and Cards Against Agility● Support product owner with grooming and maintaining product backlog● Communicate and negotiate with stakeholders to ensure user stories are completed within time frames● Coach and support team and stakeholders on Agile methodologies, user stories, and intake processes ● Protect team by solving and removing impediments● Coordinate and lead bi-weekly scrum of scrums for the C-level team● Excellent recording and communication of progress, meetings, updates, etc.● Evaluate dashboard data to further streamline Sprints

● Managed project scope and timelines with stakeholders and internal departments including writing SOWs● Apply the Quality Matters rubric to all courses● Partner with brand management to build and maintain successful relationships with administrators, faculty, and other university stakeholders● Create course development/redevelopment backlog according to contractual obligations; ensure timely completion of courses● Groom backlog continuously for preventative/corrective actions to meet deadlines 100% of the time● Collaborate with other program managers to ensure proper document records of school-specific processes and standards

On the request of one of our partner universities, single-handedly created a RRT to service all universities with updates and fixes in live and future course offerings● Trained and led a team of four using Agile/Kanban methodologies● Continuously add to and groom backlog● Developed Smartsheet form systems for university requests of hot fixes and course updates to track and analyze data● Triaged hot fixes and updates within Agile management software● Troubleshoot technical problems and apply fixes

● Collaborate and communicate regularly with SMEs to create engaging content using the best modalities for adult learners using ADDIE methodologies● Conduct needs analysis and identify learning gaps to create interactive learning objects and edugames in collaboration with the digital media department● Map course objectives, content, and assessment materials to one another● Mentor and coach new ID hires

COMPUTRAC LLC, Ball Ground, GA (remote) June 2007 – November 2009 (purchased by RM Education) RM EDUCATION, Hyannis, MA (remote) November 2009 – October 2011 (purchased by Troxell Communications)TROXELL COMMUNICATIONS, Phoenix, AZ (remote) October 2011 – August 2013While at Computrac, RM, and Troxell my role as an education consultant was to train teachers to use educational software in their classrooms. Job responsibilities consisted of:● Created training curriculum on software and hardware for use online and face-to-face products applying andragogical principles ● Conducted face-to-face training of teachers on software and hardware use including train-the-trainer● Evaluate software and hardware features to create trainings on selling points for salespeople and conduct trainings● Created pre- and post-test evaluations of trainees’ knowledge base/growth● Established and managed a bank of 1099 trainers around the U.S. to execute trainings where W-2 employees were not available● Presented at learning technology conferences four or more times a year with audiences ranging from 25 to 400 attendees

● Six years of teaching experience in a 5th grade classroom● Elected Teacher of the Year for Nelson Elementary 2004● County certified to mentor new teachers● Coached coworkers on school technology as part of the tech team● Trained fellow teachers on the county level in the areas of social studies, science, and technology● Co-wrote the district user guide for the electronic gradebook