Michele Armstrong Email & Phone Number

Cincinnati, OH, US

Cincinnati, OH

• Conduct project coordination and implementation of Electronic Data Interchange (EDI) programs using Gentran Integrated Suite, and IBM Sterling B2B Integrator, following ANSI X12 standards.
• Contact customers to propose testing and implementation plans for electronic communication of purchasing, forecasting, inventory control and invoicing to increase sales and improve efficiency. Exceeded annual goals for.
• Coordinate efforts between customers, management, Sales, Accounting and IT personnel to include customer needs assessment, EDI Specification review to identify requirements and limitations, data set up, system testing.
• Daily EDI system maintenance of 200+ EDI customers including monitoring error reports to identify and research problems and promptly repair data transmission.
• Cross functional collaboration to design, test and implement an automated account activation workflow via Sharepoint. Designed detailed instructions and conducted training for 100+ users. Monitor, track and process.
• Created EDI Fast Facts reference tool and conducted introductory training to 20+ new hires.

• Customer sales and support to established Telecommunications accounts nationwide.
• Processed purchase orders, monitored inventory, managed open orders, provided price quotes and account maintenance. Compiled and dispersed reports to account contacts.
• Researched and resolved customer concerns on quality or service issues. Processed returned or damaged materials, credit claims, shipping and freight issues, pricing discrepancies and contract inquiries.
• Collaborated on projects with internal business teams, outside sales, supply chain, manufacturing plants, transportation, accounting, credit and engineers to ensure exceptional service to accounts.

Cincinnati Area, KY

• Provided prompt resolution of inquiries from corporate customers in a four state region.
• Researched service and billing issues, communicating with managers and administrators nationwide then responded directly to customers with a resolution specific to their situation.
• Determined company needs then implemented corporate rate and billing programs to assist sales quota and productivity. Prepared and processed contracts, designed customer mailers and forms, and completed special projects.
• Compiled sales reports to company accounts, sales personnel, and management. Prepared and submitted weekly and monthly reports to management for sales tracking. Responsible for handling confidential data.
• Received Superior Performance Appraisal ratings annually, three Hertz Heart Awards, and an All Star Award in recognition of outstanding customer service