Michele Patterson Email & Phone Number

Portland, Oregon, Us

Portland, Oregon, Us

Provide advanced-level administrative and project support to the President/CEO and executive officers, acting as point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature. ● Provide complex calendar management including making travel arrangements, maintaining appointment schedules, planning, and coordinating special events.● Track progress and resolve obstacles or elevate significant issues to resolve barriers. ● Team Lead for Executive Assistants by providing subject matter guidance and determining methods and procedures on new assignments.● Coordination of Board of Director meetings, activities and communication.● Partner with the Lean Management Team in the creation and management of executive officer huddle board.● Acted as Founder of the Administrative Assistant Community of Practice (CoP), to help educate, develop community, communication, and increase cross-company efficiencies as well as partner with stakeholders for special projects.● Serve as SME for company operations, policies, and procedures and helps to improve processes.● Exercise judgment within generally defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining solutions and results.● Manage projects by preparing and maintaining project plans, and budgets.

Dallas, Texas, Us

A Force Multiplier for my executive and leadership team, providing intuitive support to help them stay focused on strategic objectives for this Financial Technology firm.● Platinum-level support fulfilling a significant volume of diverse tasks, activities, and full-cycle projects, including high-touch tactical projects.● Manage and track complex calendars for leader(s), across multiple time zones, often requiring lightning-fast responsiveness to inquiries and changes that arise.● Prepare executive expense reports on a timely basis and act as a resource for planning financial spends within the team for various projects and initiatives.● Exceptional planning and execution of team events, meetings, off-sites and other special functions including a full range of internal and external meeting types.● Ad hoc team support, providing assistance and direction for T&E, HR issues, tech troubleshooting.● Source and present information in a variety of communication mediums, including presentation decks, educational resources, databases.*Established Portland location’s Covid-19 Action Plan, including procedural creation, RTW scheduling and WFH support for all Portland employees. *Managed 2019 relocation; kept us on schedule and budget for a seamless start-of-business on target date.*Streamlined purchasing process to facilitate one-step approvals vs being taken off-task multiple times to review, approve and obtain signatures. New process also records historical data for auditing purposes. *Spearheaded Team Bonding event planning across all locations, including budget management and EC-to-Employee Acknowledgement program: A fast, personal way for the Executive Team to acknowledge beyond-the-call-of-duty performance.

Provided comprehensive support to the President for all his businesses (heavy equipment rental, restaurant, gym, Tigard City events), association activities and personal interests.● Management of calendar and schedule to maximize efficiency (personal & business).● Maintained a log of ALL personal and travel documentation (e.g., passports, global entry, frequent flier miles, hotel memberships); prepared applications for renewals when necessary.● Travel Coordination – Booked flights, cars and other transportation for Owner, family members, friends, staff and business contacts; prepared Owner for all travel and monitored travel on actual dates of travel, troubleshooting schedule changes. ● Planned and coordinated receptions, dinners and other events (from arranging catering/staffing to ordering rentals and ensuring proper inventory of supplies and set-up).● Oversaw activities of business and personal properties and managed on-site repairs, security, inspections. Kept track of leases and oversaw moves and all logistics. ● Acted as hiring manager; sourced, screened and interviewed candidates.● Created, edited and maintained spreadsheet and dashboard data for sales/inventory reports.● Prepared presentations utilizing data to present to clients and internal personnel.● Set up and maintained training program, marketing emails.● Acted as webmaster, updating changes for multiple websites.● Liaised with ALL vendors, business and personal; coordinated special vendor relationships.● Assisted with Board of Director responsibilities.

Executive Assistant:Supporting the President and Senior VP’s, handled all domestic/international travel needs and ancillary details, acted as effective Gatekeeper, processed expense reports, managed multiple busy calendars and drafted/distributed their correspondence:● Maintained multiple dashboard analyses monitoring production/shipments/overall operational and marketing data.● Coordinated updates of all corporate collateral (company brochure, engineering manual, informational booklets, etc.). ● Organized corporate event and trade show concepts/execution including annual large scale event that required 6 months of heavy project management. ● Streamlined Vendor Creation and Insurance Process which has provided improved SOX reporting results and accountability as well as significantly streamlined these procedures. ● Created and maintained the standardization of all corporate documentation and their implementation. Produced all corporate presentations.Marketing Manager:Reporting to the President and SVP of Sales & Marketing, worked with Regional Sales Managers and Sales Engineers to develop, execute and support marketing strategies.● Facilitated and managed all aspects of live workshops scheduling (venue, 20+ person staff/speakers), presentation design, team-building activities, internal/external evaluations, travel logistics, F&B and collateral.● Defined and implemented best practice templates, formed budgetary guidelines and established protocols for national and regional execution.● Established and maintained relationships with industry experts to speak at workshops and provided content for newsletters/case studies.● Initiated and managed all aspects of MAP/CRM including scoring metrics, emails, trigger campaigns and newsletters. ● Generated awareness of US Pipe products and technical capabilities by facilitating live workshops, email marketing campaigns, customer management programs and lead generation.

Plano, Tx, Us

Reporting to the RVP of Midwest Operations, provided overall administrative support as well as assisting 10 District Managers and over 180 locations. Heavy project management, reporting and analytics, databases and operational dashboard administration.● Managed multiple calendars and coordinated schedules for executive and team, arranging all flights and transportation to accommodate event requirements.● Supported Corporate/Regional directives through comprehensive presentations and written communications involving linked charts and databases, transitions, graphics and animation.● Partnered with District Managers and Center Supervisors to create team-building contests, projects and exercises including a mentorship program and intranet “best practices” database resource which increased productivity, communication and morale.● Collaborated closely with RVP of Sales/Marketing team on dually focused projects involving entire Midwest corporate goals, merging teams to set up cohesive project partnerships.● Organized all event planning and execution, travel and scheduling as well as day-to-day troubleshooting with location issues.● Fielded customer complaints that had reached corporate level with the intent of resolving prior to further escalation.