Michele Powell Email & Phone Number

Cincinnati, OH, US

Columbus, OH, US

• Responsibilities: I oversaw all aspects of strategic BioPharma account relationships, ensuring adherence to corporate objectives and fostering long-term partnerships. I directed cross-functional teams, including Hub.
• Retained at-risk relationship, solidifying $10M in annual revenue and secured two-year contract renewal.
• Re-established client relations and strengthened ongoing partnership through positive transformation within 60 days.
• Cultivated strong C-suite relationships while aligning cross-functional efforts and operational goals to deliver a unified client experience.

Hartford, Connecticut, US

• Responsibilities: I managed strategic initiatives and operational improvements within Clinical Program Operations as a strategic leader and change agent to improve overall effectiveness. I bolstered talent pipeline and.
• Spearheaded organizational redesigns for 17 facilities, ensuring smooth transitions and continuity of service for Customer Clinical Program Operations, client Members, client Providers, and affected cross-functional.
• Ensured robust leadership pipeline and drove staff growth and development by establishing a Clinical Leadership Development Program, prioritizing internal talent development.
• Boosted employee engagement from 72% to 87% and reduced attrition by 6% through the initiation of career development tracks, mentorship programs, and engaging organizational communications.
• Secured $960K in expense savings by harmonizing and standardizing documentation and workstream processes in close collaboration with offshore teams.

Hartford, Connecticut, US

• Responsibilities: I oversaw high-performing Enablement Team and managed cross-functional teams while leading Compliance, Resource Readiness, and Continuous Process Improvement initiatives. I engaged internal.
• Oversaw a team of nine individuals to deliver exceptional results by creating innovative solutions, optimizing workflows, and delivering necessary support, continuously exceeding “White Glove” customer service.
• Optimized recruitment strategies and reduced the hiring timeline from 37 to 18 days while integrating performance metrics to incentivize and reinforce exceptional Member Advocate service.
• Led the successful establishment and staffing of two new Aetna One Advocate (A1A) operational sites within a 120-day timeframe by interacting with external vendors and key internal stakeholders while overseeing the.
• Enabled seamless transition for staff by supporting the relocation to work-at-home (WAH) arrangements or other remaining sites.

Dublin, OH, US

• Career Progression as: Director, Public Relations, Customer Experience Centers (2015 to 2017), Senior Marketing Program Manager (2012 to 2015), and Senior Portfolio Manager, Corporate Clients (2010 to.
• Transformed Outpatient Services solutions go-to-market strategy, spanning areas such as Population Health Management, Central-Fill pharmacies, Community Health Centers and Hospital-Owned/Cardinal Health-Owned.
• Developed and implemented market strategies encompassing product offering, pricing, positioning, segmentation, distribution, and promotion within the Acute Care Pharmaceutical supply chain industry.
• Championed implementation designs, provided product solutions, strengthened partnerships, and managed simplification strategies and initiatives by partnering with corporate strategy, corporate development, and business.
• Communicated the organization's mission and impact to 3500+ stakeholders by supporting customer, vendor, and community engagements, demonstrating brand, narrative, vision, and overall impact in the healthcare community.
• Navigated planning and execution of four complex National Summits while demonstrating exceptional project management skills.

Dublin, OH, US

• Cultivated and maintained collaborative relationships with Corporate Clients and internal IT Leaders. Facilitated prioritization and alignment of $𝟏𝟐𝐌 IT project funding budget.
• Managed internal business client relationships, including Legal & Compliance, Human Resources, and Public Affairs. Successfully delivered over $𝟖𝐌 million in IT innovation improvements.

New York, NY, US

Norwalk, CT, US

Norwalk, CT, US

Norwalk, CT, US

Norwalk, CT, US

Bachelor Of Science (Bs), Political Science And Government

Mba