Associate Vice President, Patient Access Services
CurrentResponsible for a Centralized Scheduling Call Center, 855 UMass MD customer service agents, Inpatient/Outpatient Registration, Financial Clearance (Centralized Referral Management/insurance Verification), Financial Counseling, Business Analysts and Registration/Billing training for a 1,009 bed facility, supporting over 45,000 discharges per year and one million outpatient encounters.