Michele Duffy Email and Phone Number
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Michele Duffy personal email
A customer support engineer dedicated to providing quality support to customers. With years of experience supporting a large customer base both nationally and internationally. Specialties: Troubleshooting, Backup and Recovery, Certified Customer Support Manager, Lean Six Sigma Green Belt Certified, Project Management, Hiring qualified people, Principal Support Engineer
Exagrid Systems
View- Website:
- exagrid.com
- Employees:
- 274
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Principal Technical Customer Support EngineerExagrid Systems Oct 2010 - PresentMarlboro, Ma•Provide remote proactive/reactive support services for ExaGrid's customers, partners and field personnel.•Listening to and understanding customer’s needs and assisting to meet those needs within the required time frame.•Strong knowledge of Linux, networking, and backups applications such as Veeam and BackupExec.•Develop and implement customer specific action plans•Assist customers with installations remotely and provide training to customers •Strong case management skills detailing problem description and resolution using SaleForce.com.•Become a customer advocate between company and customer•Develop knowledge based articles
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Operations ConsultantEmptoris May 2010 - Oct 2010
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Service Development ManagerEmc Computer Systems Jul 2007 - Jun 2009Set vision and strategy and directs the service development process across multiple EMC products and solutions including CLARiiON, Centera, Celerra, EDL and Mainframe. Responsible for the design and development of a competitive portfolio of professional services and solutions in support of EMC’s corporate and divisional business strategies and financial objectives. Drives the organization’s deliverables, quality, consistency and cross-functional alignment. Manages a team of developers to ensure timely service development and delivery. -
Manager, Centera Support CenterEmc Computer Systems Jun 2003 - Jul 2007Helped to integrate the Centera support group into the Solutions Support Center. Manage a group of individual contributors within an area of functional, technical or product expertise. Work with engineering to help drive product quality and functionality. Worked with vendor Wipro to rewrite the SOP on how dial homes are handled within Centera. I’m involved in a Six Sigma project to drive consistence within GTS to help deliver on TCE. Worked as part of a team to present GTS CS at the SCP Certification Audit. Worked on transforming support into triage/core support, which includes writing the SOP and matrix managing the team with another manager.
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Manager, Information Safety Software Support CenterEmc Computer Systems Nov 2000 - Jun 2003Manage a group of individual contributors and supervisors within an area of functional, technical or product expertise. Provide technical problem support, management, resolution and communication. Accountable for operational results for the group and department performance standards/metrics, and customer satisfaction. Manage the coordination, implementation, administration and execution of technical support programs, personnel, communications, projects, products, performance metrics/standards, as well as strategic policies and directives for assigned areas.
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Sr./Principle Software Support Analyst, Information Safety Ssc -Emc Computer Systems Sep 1997 - Nov 2000Provide advanced level technical support to internal, and external EMC customers within the call center on EDM. Worked as part of a team ensuring smooth transitions for customer and field reported software issues. Responsible for sharing all acquired knowledge concerning problem resolution with field, and other departments. Contributed to centralized problem identification and resolution database. Part of the Primus Core team since 1998. Promoted to Supervisor of 1st shift in 1999.
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Team Leader, ApplixwareApplix 1995 - 1997Supported a UNIX base integrated family of software applications and tools for real-time decision support and groupware. Support ranged from helping with basic install to debugging macros. Responsibilities included post sales support for Applix customers and strategic partners. Qualifications include proven customer service skills as well as solid UNIX and Windows skills. -
Technical Lead, AutexThomson Financial 1992 - 1995Responsible for supporting AutEx; the global industry standard for communicating pre-trade and order execution services between trading partners. I interacted with customers over the telephone to support technical issues and coordinate with various functions within the company to ensure customer problems are handled appropriately and in a timely manner.
Michele Duffy Skills
Michele Duffy Education Details
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Quality And Productivity Solutions
Frequently Asked Questions about Michele Duffy
What company does Michele Duffy work for?
Michele Duffy works for Exagrid Systems
What is Michele Duffy's role at the current company?
Michele Duffy's current role is Principal Technical Customer Support Engineer.
What is Michele Duffy's email address?
Michele Duffy's email address is md****@****ast.net
What schools did Michele Duffy attend?
Michele Duffy attended Boston University, Quality And Productivity Solutions.
What are some of Michele Duffy's interests?
Michele Duffy has interest in Professional Networking, Six Sigma, Skiing, Program Management, Scuba Diving, Personal, Photography, Stamp Collecting, Professional, Program Management Personal.
What skills is Michele Duffy known for?
Michele Duffy has skills like Project Management, Program Management, Integration, Storage, Cloud Computing, Go To Market Strategy, Strategy, Virtualization, Management, Professional Services, Networking, Leadership.
Who are Michele Duffy's colleagues?
Michele Duffy's colleagues are Sylvain Ribeiro, Adam Fitzpatrick, Sho Her, John Reilly, Guy Defalco, Chris Bonner, Nicole Mann.
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Michele Duffy
Las Vegas, Nv
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