Successful business professional experienced in administering, validating, and improving business processes and profitability. Skilled in auditing existing processes to identify weaknesses and implement corrective actions. Responsible for planning and implementing strategies to realign processes while proactively communicating with pre-sales, development, support teams, execirive leadership and clients to identify and deliver solutions and improve the delivery of the services within the context of the business while establishing processes to provide consistently high levels of customer service for a various industries.Specialties: BUSINESS PROCESS AND PROJECT MANAGEMENT, CUSTOMER SUCCESS, BUSINESS ANALYSIS, OPERATIONS AND INFORMATION TECHNOLOGY SERVICE MANAGEMENT