● Orchestrates receipt of backroom truck and coordinates processing of merchandise● Organizes and rotates back stock for easy replenishment● Maintains cleanliness and organizational standards throughout the backroom● Trains store associates on backroom processing procedures● Ensures merchandise is well-maintained and attractively displayed● Assist customers with merchandise selection● Approve markdowns on merchandise when appropriate● Leads by example, providing prompt and courteous customer service● Communicates effectively with management and store associates

● Review client database for new clients and ensure profiles are complete● Order and monitor background checks for approval process● Confirm matches are appropriate according to client preferences● Coordinate client meetings● Discuss broadening search criteria with clients where suitable referrals are unavailable● Manage communication with a high sense of urgency and respond to all correspondence in a timely manner● Gather feedback and verify accuracy of client information following client meetings● Document all conversations with accurate and detailed information● Address client concerns and update search criteria on a regular basis● Manage many administrative tasks within the office including coordination of conference calls, conduct training meetings and assist with additional duties as identified● Prepare reports and client feedback● Resolve clients concerns in a timely manner to ensure client satisfaction

● Performed complex tasks associated with the administration of multiple benefit plans including: health care & prescription drug, dental plan, vision plan, group life, short term disability, long term disability and 401(k)● Acted as first line of response for HR regarding issues pertaining to claims, enrollment, interpretation of plan provisions, lost ID cards, eligibility status changes (marriage, death, divorce, birth, etc.) requests for phone numbers, and websites● Responsible for vendor exports and review of error reports, Leave of Absence, any benefit payments and mailings of new eligible benefits● Interacted with service providers to proactively identify and resolve issues and work to preserve data integrity● Interpreted plan procedures and policies; recommend benefit enhancements and changes, and process simplification● Ensured that benefit plans were administered according to government regulations● Developed and maintained positive working relationships with insurance companies, drug companies, attorneys, 3rd party administrators, other benefits vendors and outside consultants● Assisted with special projects as assigned – specifically recruiting and new hire orientations

● Provided specific leave and case management services for all types of absences, including FMLA and Worker's Compensation according to federal law, state law and company policies● Answered questions regarding policies and procedures, disability, and Worker's Compensation, ● Followed up on related issues including light duty programs, reasonable accommodation, return to work and separations● Corresponded verbally and in writing with physicians, hospitals and insurance representatives to adjudicate claims● Administered Unemployment Claims by coordinating and preparing Management and Human Resources to participate in unemployment hearings● Reviewed all hearing decisions and determined if second level appeal action to State Board of Review was warranted● Provided guidance and support to management as needed to appropriately respond to claims● Coach Managers on Employee Relations issues● Coordinated job fairs, select and interview candidates and extend job offers● Conducted wage audits to verify appropriate salary placement● Onboarding with new hires, Gordmans Peer Network● Compiles necessary information for W-2 reporting● Coordinates performance appraisal process.● Reviewed I-9 compliance, updated pay rates and enter new hire data into HRIS Software● Audit data to ensure accuracy● Provides administrative support of employee events.● Manages hiring process including background checks, reference checks, and employment verification● Conducts employee onboarding and coordinates new hire orientations.● Conducts employee exit interviews and tracks feedback from exiting employees● Benefits Processing, Send reports to carriers, Balance with Payroll for enrollments or terminations● Updating HR Policy, Employee Handbook, distribute new information to employees and update internal intranet● Participate in Committees to improve processes Safety, Onboarding, Client Advisory Board

● Enrolled new employees in Health, Dental, Life and Long-Term Disability insurance programs● Coordinated and conducted annual open enrollment process for over 2,700 employees● Maintained benefits database and administered COBRA and HIPPA compliance programs● Processed Long Term Disability claims● Completed and monitored Worker's Compensation reports; communicated with employees, doctors, case managers and insurance carriers to provide for a timely return to work● Processed weekly electronic files transmitted to various benefit providers● Partnered with Safety Coordinator to provide a safe work environment● Resolved benefit issues for over 2,700 employees● Successfully converted open enrollment process for Millard Public Schools from paper to electronic system● Continued to be the sole Benefits Specialist as the number of employees increased by 25%● Onboarding of new hires, Process background checks, maintain HR Database, Benefit Balancing with payroll, vendors for enrollment , termination of employees