Responsible Design Lead on large contracts, working in the voice space under the Customers Solutions & Design wider team. I deliver projects revolving around contact centre business logic solutions for customers with highly complex requirements and system integration needs (IVR, call routing and admin scripting, CRM and third parties integrations).Main tasks are:▪ business requirements capture and translation into technical designs▪ efforts, resources, timescales and costs estimations▪ governance of projects (meeting time and quality milestones)▪ assisting customer SMEs and decision makers throughout the delivery

Technical & Service Design - Global division of BTDesign of high performance contact centre solutions, corporate networks, unified communications, data centers for BT’s corporate customers. These include large multinational organisations with highly complex communications and IT infrastructure requirements.

Global CloudContact, Contract Design Hub.

Risk Assessment and safety on workplaces. Compliance to Legislative Decree n° 81/2008, emergency and evacuation plans.

Conducting audits and tests of electrical safety on electromedical equipment, according to IEC 60601-1 regulations, alongside the Clinical Engineering service manager.

Working in the clinic's technical department, I was challenged to find a solution to identify the real time indoor location of patients, with particular attention to those affected by Alzheimer's disease. I conducted measurements and simulations of Wi-Fi signal propagation using heatmapping tools.