Michele Ginn Email and Phone Number

I provide project management and operational analysis to local government agencies. I have experience in Development Services Department operations with extensive work with TRAKiT Permit Management System. I provide budget support, tracking and analysis to departments.

Expertly connect clients with experienced Realtors, facilitating seamless transactions and ensuring client needs are met with top-tier service and professionalism.Analyze and interpret current market trends to provide strategic guidance to clients and Realtors, enabling informed decision-making.Skillfully draft, review, and execute contracts, ensuring compliance with legal and regulatory requirements while safeguarding client interests.Prepare comprehensive forecasting reports, providing valuable insights and data-driven recommendations to clients and stakeholders, optimizing investment decisions.Utilize a diverse range of innovative marketing techniques to effectively promote properties, expanding visibility and attracting qualified buyers.Demonstrated adept negotiation skills, consistently securing favorable terms and outcomes on behalf of clients, ensuring their best interests are represented.Cultivate and maintain strong client relationships, establishing a reputation for exceptional service, trustworthiness, and professionalism.

• Provide dynamic leadership and supervision to a cross-divisional front counter staff, ensuring a seamless customer experience and fostering a high-performing team.• Demonstrate a proactive approach to policy, procedure, and operation evaluation, implementing improvements to enhance the department's efficiency and effectiveness.• Assist in the preparation and tracking of the department’s annual budget. • Manage Professional Services Agreements and contract budgets.• Serve as the content reviewer for the department’s internal and external websites. • Work with our digital staff to select vendors for a new permitting system and document retention program. Serve as digital contact for the department. • Reconcile credit card transactions and process refunds as needed.• Review and approve accounts payable invoices and track accounts receivable invoices.• Contribute to the onboarding and off-boarding process for all department employees, encouraging a welcoming and professional environment for new hires and seamless transitions for departing staff.

Provide budget and invoice processing support to the department.Assist in formulating programs policies, goals and procedures; collect and compile relevant data supporting recommendationsMaintain and develop content for websiteDevelop procedures and train staffAssist with preparing for and running Planning Commission meetingsRespond to public inquiriesProvide troubleshooting for Permit Technician and Planning Technician on awkward and unusualpermit requestsInterpret information for customers about basic construction design requirements, land-userelated procedures, zoning and development standards and process information, permit costs,and other procedural issues.Serve as permit tracking software administrator for technical staff to unlock files or correct andupdate data as needed.

Provide information to the public regarding the General Plan, zoning, application procedures, and current projects, etc. at the front counter and/or over the telephoneMember of the Website Implementation Team that is currently designing/inputting new City websiteLearn and/or increase competency with certain programs: Trakit "Power User", Romulus CRM program user, GIS user, experience with Trello as part of website implementation team work, Alchemy records management, HDL program for business licensesGather and prepare data in written and graphic form for use by the Planning Division staffRead and interpret plans, maps, planning regulations etc., while assisting professional planners and/or responding to general inquiriesProcess minor planning applications and review business licenses and building permits for compliance with planning regulationsOperate Plotter and other office equipment

Review and track applications and plans relating to building, construction, encroachment and occupancy through permit processPerform a variety of office support activities, including telephone and counter reception, receipt of payments, word processing, data entry and record keeping, report preparation and filingCoordinate and track Rental Inspection programIssue business licenses as neededRespond to and track Code enforcement cases, referring to Police/Fire departments as neededUse CRW/TrakIt and SIRE to store permanent records for Community Development departmentUpdate website using Dreamweaver

From October 2013- Present: temporary administrative work for Student Wellness Program at ACOE Use Digital Schools financial software to place and receive orders Respond to internal and external information requests Assemble materials for workshops Assisted with 2-Day Conference registration and materials set up Use Constant Contact to track registration for workshops Arrange catering an book rooms for workshops Prepare Independent Contractor work Contracts for presenters Use basic Office equipment and programs: computer, copier, fax, printer, scanner, label maker, Microsoft Office (Excel, Publisher, Word) Beginning training on use of OneNote Attend department meetings as requiredFrom Dec 2012-Sept 2013:temporary administrative work for Project EAT at the ACOE.Use two financial software programs, Escape and Digital Schools to input requisitionsAttend meetings, take and distribute notes as neededUtilize Constant Contact to send out information on behalf of the programGeneral administrative tasks: input data, filing, copying, emailing, faxing, use Microsoft office suite, prepare presentation packets, keep calendars, maintain office organization systemsAssist with placing and receiving orders

Prospect for new clients, run day to day operations of my business, market properties, negotiate with other sales people and banks on clients’ behalf, find properties to fit buyers’ needs.Accomplishments: Developed strong referral based business by establishing client contact system and providing high quality service, increased commission income yearly, served as Chair of Education committee for West Contra Costa Association of Realtors, and formed strong connections with various agents, brokers and trades people which allowed me to better assist clients in achieving their real estate goals.

Implement curriculum in afterschool programs at two elementary school site in Richmond, run groups of approximately 15-30 students with the goal of preparing them to excel at a language test administered at the conclusion of the program, administer pre and post testing.Accomplishments: Successfully tracked student progress with most students showing improvement academically and/or behaviorally by the conclusion of the program curriculum.

Administrative duties for 50+ agents: answer calls, operate/maintain office equipment, provide general tech support, order supplies, assist with new agent orientations, design and order marketing materials.Accomplishments: Learned the back office procedures of real estate office and developed relationships with various professionals that created a foundation for my next position as a Realtor®.

Prepare and aid in creation of community information packets and other marketing and training materials for the department, collect and input data, complete program reports, maintain and update database.Accomplishments: Developed new marketing and training materials and updated tracking systems and databases.

Insure prevention team meets contractual service obligations and assist with reporting progress to grantors quarterly and annually, develop department training manual, create and order new marketing materials for department, facilitate staff trainings, all duties of Prevention Educator.Accomplishments: Produced department training manual with assistance from prevention educators, assisted in launch of Teen website, contributed to start of male prevention program.

Represent agency in the community, plan and implement sexual assault prevention curriculum in middle schools, high schools, colleges, and in the community, collaborate with community organizations working towards violence prevention, serve as a mandated reporter.Accomplishments: Increased number of students served by program in West Contra Costa County, contributed in developing girls assertiveness training program.