Managed day-to-day retouching and production of 4 Retouchers and 6 Production Artist working as an Agency Partner on Best Buy imagery and in store signage.Identified gaps in processes both internal and in partnership with Best Buy, documenting and implementing as needed to provide continued improvements and service to the client. Identify and recommend cross-functional improvements based on Client Business needs.

• Supervised team of 4 Retouchers.• Managed the content photography and vendor art image processes that populate the Best Buy Content Image Library. - Partnered with Inventory team to manage the Photo Studio SharePoint workflow. - Partnered with Tech teams on ownership of image scripts and droplets used by Retouching in the production of Dotcom images assets both vendor art and studio created. - Partnered and led internal and external image management teams to build and support best practices. - Product check-in and scheduling Photography. - Integration of Studio and vendor art workflows. - Photography and Retouching team process map development and quality control. - Identified/documented/implemented best practices/standards. - Managed/tracked/reported content team capacity and output expectations. - Provided work and development direction as well as growth support for content team. - Production and Production assisting on Creative Photo Shoots.• Creative Retouching and image manipulation – Retouched Brand creative Lifestyle and environmental images and Led Retouching team on Branded creative vision and retouching techniques.

• Supervise team of 4 Retouchers.• Manage work streams: team supplied content for multiple channels and vehicles consisting of print, online and large format in-store signage as well as Non-Insert and Insert needs.• Create and implement departmental SOPs, and collaborate with various internal business teams to create more efficient SOWs; MKT Ops, PhotoStudio, DAS, FactTags.• Schedule, Forecast, and Track Capacity, of incremental content, F/X, 360, and compositing workloads requested by BestBuy.com and other subsidiaries and business partners of Best Buy.• Implement workflows and cross-training initiatives, including the current digital workflows including the BestBuy.com content workflow, 360, and the recent “Microsite 360” and “Still” imagery processes.

• Supervised team of 9 production artists and 4 Retouchers, along with 1 to 2 translator(s).• Managed work streams: Non-Insert, Insert, Retouching/Content Management, Base Insert translation, Holiday staffing needs.• Employee Development and Scheduling; handled day-to-day workload allocation as well as performance management and skill set development.• Process Development and Implementation; played critical role in developing and implementing processes within Production Studio as well as cross-functional partnerships and workflows. Implemented workflow and cross-training initiatives that resulted in more efficient use of resources and helped bridge our former Prepress and Production environments.• Technology Testing and Implementation; Played key role in defining and implement preliminary test phases and pilots for content management roles, responsibilities and workflows within a new enterprise-wide asset management system. Key contributor in our color management project. Acted as a key contact within the department on multiple technology and systems projects (Asset Management, Operating System/Application Upgrades, vendor communication and file transfer relationships, etc.)

• Supervised team of up to 4 Prepress Operators, 4 Retouchers and a Night Shift Supervisor.• Managed work streams: Insert Prepress, Retouching/Content Management.• Quality Assurance; Insert work stream primarily consisted of quality assurance of final, print-ready PDFs and supporting, instructive documentation for 15+ printing plants to execute the weekly Best Buy Base Insert program.• Employee Development and Scheduling; handled day-to-day workload allocation as well as performance management and skill set development.• Translation implementation; played key role in transitioning the production and quality assurance of the translated Base Insert.• Technology Implementation; Single Point of Contact (SPOC) - Acted as a key contact within the department on multiple technology and systems projects, testing and implementations (Promotion Manager/Velocity Xtension, Operating System/Application Upgrades.)

• Image asset creation; primarily responsible for scanning and color correcting film and digital images for Insert and Non-Insert print collateral.• Content management; responsible for content management and image librarian.• In house contract acquisition; played key role in acquiring in-house image contract and establishing look and feel of product for Best Buy’s initial .COM site launch.