Michele Hoang Email & Phone Number

Alexandria, Virginia, United States

Provide administration support and contribute to the management of all aspects of AAPA’s Learning Management SystemManage, build, and test CME activities along with helping troubleshoot user experience issuesAssist with education product tracking and analysis to include revenue, participation, assessment and evaluation reportsPlay a pivotal role in helping host, support, and produce CME webinars and small meetings Assist with project management of timelines and deliverables for LMS course constructionGenerate reports for outcome analysis

Washington Dc-Baltimore Area

Actively participated in multi-day new provider onboarding training with support sessionsAdvocated for providers to identify challenges that prevent the ability to access clinical data to serve theirpatient's needsCollaborated with nursing, pharmacy, lab, and radiology counterparts to coordinate patient care and ensure seamless communication and workflow between departments implementation of clinical information systems

Charlotte, North Carolina Area

Skillful with voice recognition software, FluencyMonitor interfaces between picture and communication archive system, radiology information system, and voice recognition softwareTrain new teammates, radiologists, and cardiologists on hardware and softwareMaintain business continuity by ensuring the steady flow of critical data during planned downtimes for upgrades and routine server maintenance Knowledgeable working with mobile apps on iOS and AndroidFamiliar with SQL/MySQL, Exchange, and Active DirectoryProven ability to lead, identifying performance gaps, implementing solutions, and defining process improvementsExperience with a variety of healthcare software, such as Cerner, Epic, and Phillips iSiteTroubleshoot system issues, with primary experience for iOS, Windows 7, and Windows 10Resolve issues related to system components, interfaces, workstation configuration and workflow optimization on an organizational levelAssist in upgrading voice recognition and imaging platforms

Chs - Northeast

Developed and maintained an on-boarding process for new employees to learn department, hospital, and company policies, expectations, and standards Maintained document retention for all certifications and registrations for employeesConducted and coordinated in-services for Radiology personnel as neededFacilitated bi-annual symposiums for frontline leadersImplemented process improvements and training of new procedures to improve care delivery, reduce errors, and improve outcomes Reviewed and implemented educational requirements for new regulations and standards to ensure compliance

Instructed students in applying the theory of radiography to the practical aspects of the professionCreated and prepared exams and teaching material for courses in radiographic procedures, radiographic physics, radiation safety, and the radiography capstone course Skilled in using a variety of online learning management systems (Moodle and BlackBoard)Documented student progress, ensuring compliance with program policies and ARRT requirementsCollaborated with clinical affiliates to plan, implement, and evaluate student clinical experience Assisted in the achievement of initial national accreditation with Joint Review Committee on Education in Radiologic Technology

Locust, Nc

Taught patient care and basic radiographic principles to first and second level radiography students. Routinely advised students on their academic and clinical progress to help them work on areas of improvementDeveloped rapport with facility employees regarding student presence and ongoing plans for clinical experience to promote the standards of the Joint Review Committee on Education in Radiologic Technology

Monroe, Nc

Oversaw staff in operation of imaging equipment, such as x-ray, CT, fluoroscopes, C-arms, MRI, and US.Coordinated and organized patient flow throughout the department, prioritizing procedures and shifting workloads, as neededDirected, scheduled, and evaluated the work of subordinates to ensure process adherenceDeveloped QA reports and created compliance surveys to assess quality in images and standards in compliance with The Joint Commission Managed personnel problems or concerns through appropriate coaching, counseling, or disciplineAssisted with execution of PACs and EMR systems

Charlotte, North Carolina Area

Educated personnel on new equipment, applications, and procedures Assisted with execution Championed departmental performance improvement activities, resulting in increased focus on patient safety and customer service excellence

Charlotte, Nc

Obtained diagnostic quality images of the body as ordered by a physicianSkilled in operating computed radiography and digital radiography equipment.Worked in the operating room manipulating the C-arm in various surgical casesUtilized critical thinking during trauma series.Prepped room and patient for diagnostic imaging exam including taking an extensive medical history, providing effective communication with instructions, and excellent patient care.Stayed up to date with current and new radiography practices.

Business Analytics

Certificate in Applied Business Science with a concentration in Business Analytics

Bachelor'S Degree, Health Services Management

Activities and Societies: Phi Kappa Phi

Associate'S In Applied Science In Radiologic Technology, Radiologic Technology/Science - Radiographer