Micheleigh Perez, Ccxp

Micheleigh Perez, Ccxp Email and Phone Number

Customer Experience Program Management | Revenue Operations | Healthcare and Medical Devices @ Solutions UI/UX
Micheleigh Perez, Ccxp's Location
Franklin, Tennessee, United States, United States
Micheleigh Perez, Ccxp's Contact Details

Micheleigh Perez, Ccxp work email

Micheleigh Perez, Ccxp personal email

About Micheleigh Perez, Ccxp

I specialize in helping organizations create prosperity For customers to maximize prosperity From customers. How? -- by closing value-killing customer expectation gaps that squander resources and aligning company operations with what customers want and earns their repeat business. This takes customer listening, observation, and experiments to uncover key customer aims and behavioral drivers—and it requires company-wide action to eliminate gaps between customer expectations and reality. It also involves building CX maturity and embedding customer-centric mindsets and methods into the fabric of business so they become standard operating procedure. Top Gallup Strengths: Learner, Maximizer, Responsibility, Achiever, Strategic

Micheleigh Perez, Ccxp's Current Company Details
Solutions UI/UX

Solutions Ui/Ux

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Customer Experience Program Management | Revenue Operations | Healthcare and Medical Devices
Micheleigh Perez, Ccxp Work Experience Details
  • Solutions Ui/Ux
    Vice President Of Client Experience
    Solutions Ui/Ux Feb 2023 - Present
    Odessa, Fl, Us
    Startup mobile application design firm and UI/UX training provider.
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  • Gocheck Kids
    Product Manager
    Gocheck Kids May 2022 - Feb 2023
    Nashville, Tennessee, Us
    Leading SaaS vision screening platform and FDA registered medical device for children.
    View
  • Compassus
    Director Of Partner Marketing And Experience
    Compassus Nov 2021 - Apr 2022
    Brentwood, Tn, Us
    Post-acute care leader offering hospice, palliative, home health & infusion services; nation's 7th largest hospice provider.
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  • Mcorpcx
    Customer Experience Management Consultant
    Mcorpcx Feb 2021 - Nov 2021
    San Francisco, Ca, Us
    Industry-leading customer experience services agency delivering consulting and technology solutions to Fortune 500 and mid-market clients.
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  • Alpaca Audiology
    Patient Experience Strategy Manager
    Alpaca Audiology Oct 2017 - Jul 2020
    Springfield, Missouri, Us
    Nation’s then largest privately-held hearing aid retail chain (now Sonova-owned Alpaca Audiology). Launched first voice of customer CX initiatives rolled-out across 220+ hearing centers in 24 states.
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  • Belsono Management Group
    Doctor Of Audiology
    Belsono Management Group Jan 2017 - Jul 2020
    (now Sonova-owned Alpaca Audiology)
  • Beltone Midwest
    Audiologist
    Beltone Midwest Jun 2016 - Jan 2017
    O'Fallon, Il, Us
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  • Miracle-Ear, Inc.
    Director Of Operations
    Miracle-Ear, Inc. Sep 2015 - May 2016
    Minneapolis, Mn, Us
    World-wide hearing aid distributor’s network of franchised and corporate-owned retail outlets. Directed field operations, clinical care, marketing, and staff development for 3 Nashville retail hearing care centers.
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  • Sonova Group
    Network Provider Relations Manager | Provider Experience
    Sonova Group Dec 2014 - Jun 2015
    Stäfa, Ch
    (Now E-Sonova). Nation’s then largest B2C online hearing aid retailer and contact center. Led the recruitment, onboarding, ongoing support, and development of 1500+ independent hearing healthcare partners.
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  • Hearingplanet, Inc.
    Call Center Inside Sales Representative
    Hearingplanet, Inc. May 2013 - Dec 2014
    Brentwood, Tn, Us
    Inside sales consultant in a fast-paced call center environment with nation’s leading online hearing aid retailer.
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  • Oticon
    Account Manager
    Oticon Apr 1999 - Oct 2010
    Smørum, Copenhagen Area, Dk
    World's second largest hearing aid manufacturer. Nine-time award winning sales representative (see awards section below).
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  • Resound
    Training And Education Specialist
    Resound 1997 - 1999
    Ballerup, Dk
    World leading hearing aid manufacturer.
    View
  • University Of Cincinnati
    Audiologist, University Ent Specialists, Inc.
    University Of Cincinnati Jun 1995 - Jul 1997
    Cincinnati, Ohio, Us
    Major university medical center otolaryngology department.
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Micheleigh Perez, Ccxp Skills

Medical Devices Training Product Launch Coaching Public Speaking Marketing Management Audiology Strategic Planning Hearing Aids Leadership Trade Shows Business Development Marketing Strategy Customer Service Account Management Sales Operations Sales Management Sales Process Sales Presentations Team Building New Business Development Healthcare Sales Wireless Communications Systems Hearing Loss Ent Hospitals Strategic Thinking Health Care Call Center Data Analysis Scrum Customer Relationship Management Copywriting Quality Improvement Project Management Customer Insight Microsoft Office Customer Experience Management Customer Quality Service Recovery Nps Customer Journey Mapping Patient Experience Provider Relations Business Writing Social Media Communication Online Reputation Management Credentialing Creativity Voice Of The Customer Design Thinking

Micheleigh Perez, Ccxp Education Details

  • Product Manager Accelerator
    Product Manager Accelerator
    Product Management
  • A.T. Still University
    A.T. Still University
    Audiology
  • Vanderbilt University
    Vanderbilt University
    Audiology
  • Miami University
    Miami University
    Speech Pathology And Audiology

Frequently Asked Questions about Micheleigh Perez, Ccxp

What company does Micheleigh Perez, Ccxp work for?

Micheleigh Perez, Ccxp works for Solutions Ui/ux

What is Micheleigh Perez, Ccxp's role at the current company?

Micheleigh Perez, Ccxp's current role is Customer Experience Program Management | Revenue Operations | Healthcare and Medical Devices.

What is Micheleigh Perez, Ccxp's email address?

Micheleigh Perez, Ccxp's email address is mi****@****ail.com

What schools did Micheleigh Perez, Ccxp attend?

Micheleigh Perez, Ccxp attended Product Manager Accelerator, A.t. Still University, Vanderbilt University, Miami University.

What skills is Micheleigh Perez, Ccxp known for?

Micheleigh Perez, Ccxp has skills like Medical Devices, Training, Product Launch, Coaching, Public Speaking, Marketing, Management, Audiology, Strategic Planning, Hearing Aids, Leadership, Trade Shows.

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