Michele Koehler Email & Phone Number

Florida, United States

Clearwater, Fl

•Develop, maintain and deliver training to support County-wide records management processes and to ensure compliance with Florida Statutes and record retention laws.•Provide support and training for employees using Oracle database system for document retention.•Create and maintain departmental processes and procedures, and provide training to department staff.•Collaborate with department leadership team to create communications delivered to key audiences.

Oldsmar, Fl

Managed software development documentation storage systems within SharePoint. Provided first-level support, training, and guidance to global user community in more than 90 countries. •Key contributor on enterprise-wide team to implement IT governance and portfolio management processes and systems with global users, resulting in improved knowledge management for software development across the company.•Trained global employees in use of SharePoint. Training was delivered to individuals and large groups, both in person and via online meeting tools.•Managed five SharePoint site collections containing more than 2,400 collaborative team sites accessible by global employees.•Collaborated with site owners to ensure best practices and Intranet governance processes were followed. Provided training, feedback, and first-level issue troubleshooting support.•Monitored SharePoint site collections and troubleshot performance and other issues with second-level support team and others as necessary.•Communications lead for process and software release updates for domestic and global stakeholders.•Coordinated and facilitated quarterly department meetings for domestic and global audiences.

Oldsmar, Fl

Maintained and supported more than 65 SharePoint sites for communications, knowledge sharing, and documentation storage. •Teamed with global senior leadership to create department-wide communications delivered to key audiences.•Facilitated quarterly departmental meetings for local and global audiences.•Developed and maintained process documentation and training materials.

Oldsmar, Fl

Managed Lotus Notes databases for software defect tracking. Provided first-level support, training, and guidance to user community. •Provided ongoing technical support for new development and maintenance of Lotus Notes databases and provided first-level issue troubleshooting support.•Managed and implemented quarterly database enhancement releases across 250 Lotus Notes databases.•Met with employees individually and in group settings to train in use of Lotus Notes.•Served as Web Administrator for numerous internal web sites for IT department using FrontPage. Completed scheduled monthly updates as well as adhoc changes.