Customer Success Manager, Senior Principal
CurrentOversees Strategic and Up-Market Major portfolio of nonprofit K-12 clients, with ARR between $100-$600K. My primary objective is to partner with customers to achieve their desired outcomes while using Blackbaud SaaS solutions. The core of our partnership includes best practice resources that allow organizations to maximize product adoption and program efficiency. The role often requires conflict resolution, which is achieved through productive communication, change management, and positive reinforcement.