Michele Kuesel Email & Phone Number

Oakdale, Minnesota

• Leading a highly impressive team of 2 direct reports and 26 indirect reports in the financial department.
• Impressively mentoring, managing, and supporting the team to execute a consistent high-level of service to WebPT members. Supporting and contributing to process changes within all locations as our growth and industry.
• Skillfully develop, implement, and monitor processes/procedures to ensure the consistent delivery of 5-star billing services to clients in an efficient and cost-effective manner within all locations.
• Collaboratively work with the management team to establish A/R performance metrics and monitoring and reporting on performance against established metrics.
• Enhancing business operations with the ability to identify trends and issues impacting billing efficiency or performance.
• Ability to level-up communications through proactively identifying and implementing a resolution to an issue prior to impacting a client.

Oakdale, Minnesota

• Leading the office expansion in the growth of a corporate establishment, including recruitment initiatives.
• Fundamentally supporting and mentoring all staff to meet the operational needs of the organization.
• Directed and overseen all staff performance and provided quality development that increased business acumen.
• Managed onboarding of new clients, delegating to CSR, and payment teams.
• Ensured efficient processes through performance management of staff and daily operations.
• Performed inspections and assisted networks with analyzing budgets to determine profitable solutions.

Woodbury, MN

• Leading a business office staff of 22 for large orthopedics practice which includes physician, physical and occupational therapy, MRI, and durable medical equipment services.
• Developed audit work plans for insurance specialist, customer service, self-pay collectors, and receipt entry to measure and track production and job performance accountabilities.
• Maintained and improved staff production to meet monthly goals; measuring days in accounts receivable & low percentages of claims 90 days plus.
• Engaged staff in monthly meetings to resolve current issues and discuss trends.
• Implemented an employee recognition program to reward and encourage staff, creating a positive work environment.
• Monitored accounts receivable for monthly reporting of key performance indicators.

Oakdale, Minnesota

• Proficient Billing Manager for company specializing in topical oxygen therapy for wound therapy, providing service for both Oakdale, Minnesota and Baldwin, Wisconsin locations.
• Overseen billing and collections processes for efficient functioning and profits.
• Ability to perform strategic planning and priority setting for the billing department.
• Proven track record for improving operations and providing issue resolutions.
• Strong leadership skills with an ability to motivate staff and assist with personal development.

Edina, Minnesota

• Handled review of medical claims for payment/denial for union groups, short term disability, auto injury, and work related injuries.
• Reviewed insurance policies, claim forms, claimant statements and medical records to determine appropriate coverage.
• Analyzed factual information; communicated directly with insureds, medical providers, insurers, etc.
• Participated in large clean-up project before electronic claims were mandated.
• Exceeded production expectations and was able to take part in an inaugural telecommute program.