Michele Lai Email and Phone Number

- Administered more than 100 scholarships across different Colleges and Schools- Collaborated with Donors and internal parties on creating new scholarships and scholarships renewal; particularly on negotiations of regulations- Nurtured CityU scholarship recipients to become leaders in society by organizing development training and coaching to strengthen their competitiveness and improve their employability- Organized networking events to provide a platform for alumni and/or top management of prestigious companies to bond with students to widen students' horizons and create bonding among students and graduates- Managed social media platforms to engage with scholars and initiate sharing of leadership experience

- Managed the operation of mail sorting centre with a team size of over 600 staff- Responsible for improving operational productivity and efficiency through cost reduction, process re-engineering and introduction of new services- Provided coaching and guidance to frontline staff and improved job satisfaction and team spirit through encouraging participation in streamlining the workflow(Doubled-up Senior Manager from May to Aug 2020)

- Responsible for setting postage rates, profitability and marketing of major international products- Participated in international postal conferences- Developed international postal solutions for SMEs(Doubled-up as Senior Manager from May to Sep 2019)

- Supported 3 new store opening at ifc mall, Festival Walk and apm Hong Kong - Assisted General Managers & Store Leaders - Participated in strategic meetings and developmental trainings - Partnered closely with global support teams - Organized staffing events, offsite trainings and meetings - Performed training for new Admins

- Assisted the Editor in updating information on website as daily practice- Attended press releases- Worked as Stage Manager (SM) and organizer during an on-stage modeling competition - Responsible for the Junior mini-site, Brands’ information mini-site and Styling mini-site- Worked as photographer during events and Styling Snap-shot on street- Participated in site revamping