• Partners with small nonprofits to assess current processes, recommend tailored capacity-building, marketing, and grant management strategies, and guide the implementation of initiatives to enhance operational efficiency and stakeholder engagement.

• Collaborates across teams to deliver high-quality, competitive grant proposals for Historically Black Colleges and Universities (HBCUs).

• Developed policies and systems and guided a 6-site food pantry network through the implementation of evolving best practices while ensuring regulatory compliance.• Spearheaded the transition from paper records to a customized portal, increasing program satisfaction, enhancing impact measurement, and reducing scheduler workload by 20% within 6 months. Drafted internal and external communications and trained over 50 users. • Overhauled emergency services operations in response to COVID-19, doubling outreach to 170K people annually while maintaining superior safety, service, and quality standards.• Retained all Regional Site Manager responsibilities, ensuring consistent service delivery.

• Supervised 6 Site Managers and oversaw the annual distribution of $11MM in food security and housing aid, ensuring efficient and equitable resource allocation.• Provided a 20-member team with ongoing training in safety, inclusivity, and technology, resulting in enhanced team performance and cohesion.• Conducted organizational needs assessment, leading the way for change to the “Choice Pantry” model, increasing client self-efficacy, food security, and program satisfaction.• Continued to take the lead on client data management, leveraging statistics to inform strategic decisions and leading to increased efficiency and client satisfaction.

• Secured $500K annually by crafting evidence-driven grant proposals and detailed budgets.• Managed the full grant contract lifecycle for 12 recurring government grants, ensuring compliance and timely reporting.• Processed 1,500 assistance requests yearly while maintaining a database of 25K clients.• Built and distributed an annual client survey, analyzed results, and provided leadership with actionable insights on program impact, client satisfaction, demographics, and food security.• Compiled and reported monthly client demographic and service data.

• Designed lesson plans and applied educational tools at 5 elementary schools.• Translated between English and Japanese for newly arrived Japanese-speaking children.

• Produced brochures, budgets, work orders, purchase orders, and payment vouchers.• Acted as a liaison to the Principal and directed phone calls, visitors, and students.