Michele Simmons Email & Phone Number

Chicago, Il, Us

Naperville, Illinois, United States

Naperville, Illinois

Addison, Il

Provided leadership and continuous improvement for a team of Financial Services and Risk Management Specialists in the areas of accounts receivable, billing and refunds, collections, risk management, order management, commission payments, treasury, accounting, accounts payable and customer service. Managed $500K departmental budget and hired, supervised, trained, coached, motivated and provided performance assessments Spearheaded accounts receivable processes, collections and month-end reconciliation on a $2M global AR balance; ensured accurate and on-time transparency of business results. Increased collection dollars recovered and reduced overall NSF reserve from 32% to 17%. Created, monitored and consistently improved teams OPR metrics; team average of 4.6/5.0 Advanced quality improvement, personal development and accountability, resulting in team quality scores averaging 98%. Identified gaps and revised claim processes resulting in headcount reduction. Uncovered fraud ring on Amazon and assisted with implementing both internal and external controls, saving $1M+ in fraudulent charges. Created and monitored KPI measurements and consistently met 80%+ (100% in 2018). Coordinated Oracle upgrade from 11i to R12 for Advanced Collections, AR, Order Management, Accounting and Accounts Payable modules. Became subject matter expert and coordinated extensive system testing both prior and after go-live. Directed treasury operations including overseeing the refund process and administration of Sales Consultant bank accounts for ACH withdrawal and direct deposit. Collaborated with global accounting, finance, legal, product development, customer service, and IT colleagues to make strategic decisions and ensure optimal client service, order-to-cash processing and revenue objectives. Handled various risk management functions including overseeing administration of liability and product feedback programs; process for product injuries/quality/recalls.

Addison, Il

Supervised a team of Financial Services and Risk Management Specialists in the area of Accounts Receivable, billing, collections, risk management and customer service. Utilized strong communication and problem-solving skills to manage Financial Services team and $800K department budget. Reduced turnaround time and number of claims after gaining oversight of Product Feedback team; evaluated processes for gaps, improved controls, policies and consistency; aligned team with key departments; and developed a scorecard to manage performance and customer-focused mentality. Accelerated efficiencies and collection efforts by creating department SOP’s and implementing training. Served as a liaison with 45+ Sales Consultants, resolved problems and created online financial portal. Coordinated administration of ACH payment processing and investigation/resolution of NSF issues. Reconciled company risk through analysis of product quality and product injury reports.

Addison, Il

Addison, Il

Addison, Il