Michele Wright, Cams Email & Phone Number

Santee, CA, US

San Marcos, CA, US

• Reviews data to identify potential risk factors or compliance violations.
• Performs end-to-end assessment activities from planning, and execution, up to closure of observations.
• Works with functional leads and points of contact, in tracking action plans defined for non- conformances cited.
• With regards to BSA/AML activities, focus on identifying suspicious activity through automated and manual processes, risk rating of business customers, review of SARs before filing, and the review of Enhanced Due.
• Responsible for assisting the BSA Officer with compliance monitoring reviews and other special projects to measure and understand the state of regulatory compliance for the organization.
• Ensures accuracy and timely completion of required information for regular reports.

La Jolla, CA, US

• Managed remote team of 9 alert analysts and contractors as the first line of defense for BSA/AML and Fraud investigative operations of customer relationships, including global cryptocurrency exchanges and trading firms.
• Increased average QC scores by more than 20% in 3 months creating coaching plans for analysts, focusing on proper research techniques, analysis, decision-making, and dispositioning of alert assessments to drive quality.
• Condensed period for analysts to assume full-time responsibilities by creating a focused 30/60/90-day action plan. Delivered training to department teams, senior bank leaders, AML program consultants, and regulatory.
• Improved processes and procedures by enhancing expectations for documenting analysis and final decisions. Created a more focused alert assessment form to improve overall quality of dispositions by collaborating with.
• Provided increased efficiencies and structure to the Bank’s AML program by working with senior leadership in the development/build-out of the Alert Surveillance team, drafting procedures, job aids, and processes.

La Jolla, CA, US

• Conducted comprehensive investigations into triggered transactional anomalies and business referrals, utilizing transaction reviews, internal system analysis, and open-source research to identify and report potential.
• Implemented risk-based periodic reviews on traditional and crypto-related customers, employing a range of techniques such as transaction reviews, internal system analysis, open-source research, and assessment of.
• Worked closely with senior management to enhance policies and procedures, resulting in improved regulatory compliance. This included revamping the alert assessment template, creating a comprehensive training plan, and.
• Collaborated with senior bank managers and directors to provide data for board reporting, audits, and regulatory examinations. Played a pivotal role in the successful transition from the PRIME AML platform to.

La Jolla, CA, US

• Conducted thorough risk-based analysis of customer transaction activity using internal and external resources, resulting in insightful dispositions of transaction alerts and comprehensive customer periodic reviews.
• Spearheaded the creation of Job Aids for the entire analyst team, enhancing employee training and facilitating adherence to Policies & Procedures.
• Managed the filing process for all Currency Transaction Reports (CTR) and CTR Exemptions, ensuring compliance with regulatory requirements.

Cincinnati, Ohio, US

• Led a high-performing customer service team, consistently exceeding goals and achieving operational excellence.
• Provided expert guidance to customers through a consultative sales approach, fostering trust and satisfaction.
• Acted as interim Assistant Manager, handling escalated customer concerns, ensuring regulatory compliance, and opening new accounts.
• Mentored and trained branch CSR team, serving as a trainer for retail positions across the Eastern MI Affiliate, while maintaining top-rated individual CEI scores and exceptional internal audit scores in 2014 and 2015.

Cincinnati, Ohio, US

• Achieved and maintained referral goals while ensuring accurate balancing records as a CSR.
• Executed daily operational duties and teller transactions in strict compliance with Bancorp and federal regulations.
• Assisted the Customer Service Manager with internal audits, provided coaching to team members, and consistently delivered exceptional customer service, earning trust and serving as a reliable advisor.
• Proactively identified cross-selling opportunities, supported fellow CSRs with tasks like balancing and consistently exceeded referral goals.

Beverly Hills, CA, US

• Managed day-to-day operations, ensuring regulatory compliance and resolving customer concerns.
• Supervised a team of up to 5 tellers, optimizing performance and productivity.
• Prepared daily reports and monthly certifications accurately and on time.
• Conducted compliance audits in multiple branches, identifying areas for improvement and implementing action plans.
• Provided training support during branch mergers, maintaining thorough documentation and ensuring completion of compliance training.
• Assisted with special projects as required, demonstrating adaptability and versatility.

• Responsible for all day-to-day activities related to operations, new accounts, regulation and compliance
• Handled front-line customer contact and resolved customer complaints
• Conducted teller transactions and opened new accounts
• Prepared loan work-ups for approval
• Assisted with special projects and implementation of new products and services
• Managed collections on delinquent loans and accounts

• Led a team of 5 employees, effectively implementing and maintaining operational controls
• Collaborated with senior management to devise operational objectives, services, and programs aligned with Board of Directors' policies
• Developed and managed training programs, ensuring progress and performance records were maintained

• Implemented a successful cross-training program for cash vault employees, resulting in increased productivity
• Provided seamless support to supervisor, ensuring smooth operations at all times
• Managed cash processing for DEA-seized currency and sting operation funds
• Oversaw bankcard deposits, TT&L payments, and bank-by-mail transactions, while maintaining accurate verification of coin and currency shipments
• Successfully handled various banking operations, including deposits, withdrawals, ATM management, Savings Bond transactions, and cash drawer balance maintenance.