Michele Almeida Email & Phone Number

Easterly Parkway Elementary School

State College, Pennsylvania Area

As a sales lead at Pier 1 Imports, I am tasked with helping to manage our associates, while executing opening and closing store procedures. In addition, I sell products throughout the store, and interact with our customers on a daily basis.

State College, Pennsylvania Area

While working as a sales representative at Combined Insurance, I helped existing customers and new clients with a variety of supplemental insurance policies (e.g., accident, sickness, disability and life). I was also responsible for all travel and self-initiated sales spanning throughout Central Pennsylvania.

Dallas/Fort Worth Area

Resolution of ticketing discrepancies between AA and external travel agencies. Also was responsible for handling all of BCD ticketing discrepancies while serving as their Account Service liaison with American Airlines.

Dallas/Fort Worth Area

As an HR Employee Services Representative, I assisted AA employees with benefit inquiries related to travel, leave of absence and retirement plans. I also documented cases for problem resolution pertaining to Human Resource benefits.

Dallas/Fort Worth Area

While working in the American Airlines Advantage Department, I handled high-volume call center inquiries about the AA Frequent Flyer program. I also authorized and processed information within the SABRE system for travel agents, ticketing, award claims and expedite services.

London, New York, Miami

Served as the lead Flight Attendant for South American and European divisions.Supervised in-flight crews by coordination safety and meal procedures.Responsible for on board announcements in Spanish and Portuguese.Managed on board revenue sales with regards to Duty Free and passenger beverage purchases.