Michele Mcdonel Email & Phone Number

United States

Responsible for IT infrastructure provisioning and technical support teams. Facilitate collaboration between Engineering, Application and Service teams to enable process efficiencies, reducing delivery time and providing a resilient environment.

Project Manager for IT infrastructure projects and IT process improvement projects for the Bancorp.

Responsible for overall implementation, maintenance, surveillance (24x7) and repairs to of Cincinnati Bell's voice, transport, data/ internet and wireless networks and resolution of escated technical issues. Manage a team of 200+ employees. Facilitate collaboration between Network Operations and Field Operations to ensure high network reliability and to minimize outage impacts. Chariperson over the emergency control center.

Manage and allocate resources within Network Operations Center (NOC) to ensure appropriate technical skill sets are available for 24x7 surveillance.

Manage and allocate resources within Outside Plant Engineering to ensure the proper network infrastructure is engineered to meet customer demand for service delivery.

Planned and Project Managed synchronous optical network (SONET) interoffice transport infrastructure facilities (fiber cable & electronics), serving half of the CBT operating area, as well as customer specific network applications to strengthen CBT's network survivability and competitive position. Assessed critical capacity demands and economic alternatives for network transport & switching applications to determine budgetary requirements and timing of projects. Provided technical support to Sales, Marketing, and Service Costs for cost studies associated with customer specific applications and proposed tariff offerings.

Mba

Ms, Industrial Engineering

Bsise, Industrial & Systems Engineering