● Drove value realization for portfolio of high-risk, strategic customers by mitigating attrition risk and driving expansion through fostering key relationships to understand goals and address adoption challenges. Leveraged predictive analytics to identify expansion opportunities ● Executed account plans with sales teams and developed customized success plans aligned to customers’ strategic priorities based on value-driven best practices and metrics● Ensured successful project implementations across all clouds by partnering with customer stakeholders, sales leadership, product management, advisory services, and system integrators● Led customer success strategies for data-driven, digital transformations at multiple complex global accounts● Collaborated with account team and sales leadership to drive customer adoption of Salesforce technology and expand usage, by offering a portfolio of adoption services, advisory support, best practices, and personalized guidance to help customers realize the full potential of Salesforce● Leveraged data analytics to prioritize resource allocation across customers to create customizable and predictive outcomes to support attrition and expansion metric goals● Recognized internally and externally for exemplary customer success leadership, receiving multiple awards and recognitions for outstanding contributions made in driving customer satisfaction and success during tenure including Team Player of the Year and Key Talent Development Program

● Achieved 0% attrition and 96% increase in Annual Order Value (AOV) in portfolio, representing $10.8m AOV increase across accounts. Highest AOV growth customers directly correlated to length of my tenure on those accounts● Spearheaded customer success efforts supporting the most successful Human Resources transformation in the 100+ year history of one of the top ten largest privately held companies in the US. Built trusted relationships, identified challenges, and delivered a portfolio of best practices, innovative ideas, and prescriptive recommendations● Efficiently scaled customer success efforts and drove rapid growth by creating and implementing pioneering programs. Recognized by leadership for their high value and scalability, these programs were globally adopted by the Customer Success Organization

● Strategically leveraged C-level relationships to build customer bonds, including introducing CXOs from different companies to collaborate on strategic goals. Established trust through success stories● Key team member rescuing a critical $15M Annual Order Value contract at Fortune 50 company by collaborating with account leadership, identifying adoption issues, and delivering a customized portfolio of services and recommendations. Expanded the contract by an additional $40M in total Annual Order Value

● Provided marketing planning, technology selection and implementation and business process improvement for emerging technology companies● Led comprehensive Salesforce implementation at key client, including process definition for marketing, sales operations, and an integrated data strategy, contributing to 27% increase in year-over-year sales

● Executed high profile global marketing initiatives critical to company's growth, including driving technology infrastructure and process improvements to support strategic planning and execution● Led sixteen-person global demand generation team increasing annual pipeline contribution 60%, increasing sales-ready leads 10x, directly impacting 26% increase in annual software revenue

● Built and managed best-in-class inside sales operations organization. Led Global Sales Operations Team including people, processes and technology. Directly contributed to company's 70% annual growth and successful sale to Ariba

● Responsible for highly measurable, business-to-business direct response marketing strategy in support of new search engine launch of Kudzu.com, a technology incubator within Cox Enterprises

● Key member of organization for nearly a decade in multiple marketing and sales operations roles, directly contributing to successful IPO