Asked back to help prepare the Controlled Document Library for an upcoming ISO audit.

Evaluate existing technical document library for adherence to ITIL Standards Proofread, edit, archive, and delete documents as required Consult with authors to identify new issues and write documentation/policies/procedures Import documents into new standard format Proofread and correct documents translated from Japanese to English with attention to grammar and spelling.Work with Engineering support teams to edit documents as they expire or require updating. Assist employees at all levels locate documents applicable to customer support inquiries.

Create, amend, and submit documentation relevant to the forwarding of US commodities to international locations for assigned Customers. Complete required US Customs forms for each shipment. Manage customer relationships to ensure timely shipment of goods and payment.

Organizing Service & Design documentation for addition to KANA Knowledge Management system.

Generation Schools Network needs an experienced copywriter to edit GSN's lesson plans. GSN would like a volunteer soon due to the volume of lesson plans that we need editing. This volunteer would review GSN lesson plans for grammar, consistency, and voice to create a polished and professional product.We need help copy-editing our College and Career Readiness lessons at the elementary, middle, or high school levels. These single lessons broach topics and skills that will prepare students for academic and professional success. Lessons, depending on accompanying materials, can range from 2-8 pages. Teachers will be using completed College and Career lesson plans in their classrooms, as well as in accompaniment with College and Career events.

Monitoring and assigning internal website change requests to include: adding new content, updating content and attachments, and removing content no longer needed; performing final QA on changes and alerting stakeholders of task completion; establishing relationships with stakeholders to get new or potential content projects on the calendar and mapped for timely completion.

I am part of a KM team building an intranet KM site including Communities of Practice, a library of digital assets, "Ask an Expert" column and a variety of collaboration initiatives. We are analyzing and attempting to document a new information/document management policy and reviewing the feasibility and requirements for a backfile conversion.

I was part of a Portal team managing an enterprise portal containing single sign-on access to business critical applications including a knowledge base.

Led a project to identify and implement a technical support knowledgebase for the internal Support Services department.  Development and implementation of an ASP knowledge portal and knowledge base Establishing style standards for all authoring and publishing User and interface administration Knowledge article workflow administration  Training development and facilitation for all internal portal users All other aspects of knowledge base administration.

Was on a team to implement ServiceWare CRM which included creating KB articles, editing, user administration and software testing.After initial implementation my job included soliciting KB articles, editing content, and general KB updating. I managed a group of up to 8 associate editors during the tax season to ensure KB accuracy and timliness.