Michele Mccarthy Email & Phone Number

Santa Clara, CA, US

San Jose, CA

• Function as a technical procurement specialist who acts as a liaison between County agencies and Technical Services and Solutions (TSS) to identify and procure IT products that meet client department requirements while.
• Develop and issue solicitations (e.g. Requests for Proposal) for IT acquisitions on behalf of County departments
• Attend customer meetings and contribute IT expertise and other support
• Assist customers with defining their business needs
• Consult with customers on projects; advise on project feasibility and recommend solutions
• Identify technological applications currently being used in one agency and recommend them, where appropriate, to other agencies with similar business needs

Mountain View, CA

• Responsible for responding to client requests for infrastructure project work. Successfully delivered over 425 statements of work (SOWs), with contract values ranging from $5K - $10M.
• Managed the pipeline of project requests.
• Managed the estimate and statement of work deliverables for project requests.
• Facilitated internal calls daily, or as required, with account stakeholder towers and leaders to review response to project requests, including scope, assumptions, risks, resource and cost estimates, and delivery.
• Collaborated with account Delivery team members (e.g. Architects, Engineers, Data Center resources, Project Managers, Account Leaders) to create SOWs ensuring clarity and accuracy, substantiate the estimate, and.
• Developed cost models.

• Delivery manager responsible for the technical delivery of the HR business application systems. 95% of the delivery team was based off-shore.
• Responsible for activities during the transition of IT support services and staff from incumbent vendor to HP/EDS.
• Implemented processes and procedures to ensure service delivery for HR applications and user assistance to meet contractual obligations.
• Responsible for all Applications Service Delivery for production support and any add-on project-based business.

• Defined and designed the Applications Modernization Services, Applications Assessments products. Developed these consulting engagement processes to enable global, consistent, repeatable sales, solution development and.
• Executed through the entire development lifecycle (Plan, Design, Build, Deploy, Manage) for portfolio development projects: Applications Rationalization Services phases I & II, Applications Modernization Services.
• Collaborated with team members to develop assessment consulting engagement processes, and supporting training and collateral for the sales & marketing, solution development, and delivery organizations.
• Developed tools and templates to enable resources in their performance. Created both internal and external documents such as statements of work templates, project findings, training, and case studies for various.
• Evaluated successes and failures of each client assessment delivered for continued product and process improvements.

• Delivery manager responsible for the Technical Delivery of the Application teams at the Sunnyvale and Cypress client sites.
• As a part of a new leadership team, turned a dissatisfied customer into a highly satisfied one.
• Transformed work environment from “reactive” to “proactive” reducing the uncertainty, chaos, and stress for both the client’s IT staff as well as the EDS support staff. Improved processes and procedures to ensure.
• Managed the project delivery of three major projects with revenues at approximately $2 million. Projects implemented on the same weekend due to customer-mandated dates. Although team peak level reached 20 for these.
• Delivered zero defect projects early or on-time and within budget.

• Manager responsible for the technical delivery of the business applications systems to the client as well as people care of the application team.
• Responsible for all on-going projects as well as production support.
• Managed base team of 10, including functional analysts as well as technical developers.
• Provided day to day direction for team members, as well as provided salary administration, career development.

• Site Manager responsible for the service delivery of the Infrastructure and Application teams at the Sunnyvale site.
• Point of contact for all activities during the transition of IT support services and staff from Mitsubishi Electric & Electronics, Inc. US to EDS.
• Implemented processes and procedures to ensure superior service delivery for applications and user assistance to meet contractual obligations.
• Provided day to day direction for team members.
• Maintained communication with leadership at a different site.

• Systems Analyst on the business process team for the Sales and Distribution module of the SAP implementation.
• Defined, performed the analysis of and developed the business design of several interfaces to SAP, both internal and external to the customer.
• Performed the post implementation configuration changes and resolution of technical issues on Sales Order, Billing, Pricing, Taxation and Credit Management SAP modules. \
• Designed the core data structure for logistics for the data warehouse.
• Collaborated with a team comprised of employees from Maxtor, EDS, and PriceWaterhouseCoopers.

• Lead Systems Analyst responsible for the implementation of the Manufacturing module of an ERP system for a start-up company.
• Lead Technical Analyst for process development and data integrity issues for the Point.Man ERP system. Responsible for any manufacturing related system issues at the client site.
• Mentored team members to enhance understanding of industry and to develop their technical ability.

• Systems Analyst on a team responsible for the system definition, analysis, business design, technical design, coding, testing, implementation and production support of a custom Sales Order Entry system.
• Lead Systems Analyst responsible for the design and development of the warehouse bin subsystem and for the major order adjustment screen.
• Mentored team members to enhance understanding of industry and to develop their technical ability.

• Systems Analyst on a team responsible for the system definition, analysis, business design and technical design of an education tracking and control system.
• Lead Systems Analyst responsible for the scheduling, compilation and publication of the business design specification document for the project.

• Training Specialist (Hi-Tech company)
• Systems Analyst, Financial System (Defense Manufacturing company)
• Systems Analyst, 800 System (Telecommunications company)
• Systems Analyst, HR System (Transportation company)
• Systems Analyst, Internal Billing (IT Services company)
• Systems Engineer Development (EDS Training Program)