Lead a team of Instructional Designers

IT Learning Technology Development teamLead an innovative cloud learning academy.Designed an IT skilling program focused on modernizing the technology capabilities of the organization for topics like Generative AI, Cloud, Productivity, SDLC, Total Cost of Ownership and Application Rationalization.

- Lead learning design partnerships with key clinical business areas including executive leadership for Medicaid, Medicare Health Services, Clinical Operations, and Business Improvement Shared Services. - Lead a remote, high-performing team of Learning Designers responsible for end-to-end learning design of employee new hire onboarding, process improvement, technology systems implementation, reskill and upskill training.- Analyze client needs, manage resources and prioritize work assignments to align to business goals and Key Performance Indicators (KPIs), and evaluate learning results and performance impact. - Coach designers to improve learning quality and capabilities in analysis, design, assessment, measurement, and engagement using modern learning trends such as micro-learning, content reusability, scenario-based, experiential, agile development, data visualization, and human-centered design.- Culture Leader achieved Associate Experience Champion designation for the most engaged teams at Humana in 2018 and 100% favorable Associate Engagement scores in 2020 and 2021.Led data, measurement, and reporting improvement efforts including an ROI project that showed a 2.6M savings.

- Led a systems-focused team supporting eLearning and video designers, SQL and Dashboard development, SharePoint Administration, and Learning Management System (LMS) Administration. - Drove digital transformation in learning by creating a technology strategy and innovation roadmap focused on improving efficiency, effectiveness, and consumer experience using modern learning strategies, which resulted in test and learns for technologies such as digital adoption, mobile-learning, gamification, adaptive learning, and VR. - Created business cases and presented proposals, resulting in funding for several new enterprise tools. - Led the Technology Center of Excellence, cross-team collaboration focused on technology innovation and improvement.

- Led a remote team of Policy Consultants focused on the design and development of policies and procedures.- Optimized processes to streamline work, improve deliverable quality, and business relationships.- Built optimized performance support tools and strategies.

-Collaborated with SMEs from the business to create learning experiences using adult learning best practices from analysis through evaluation.- Created learning content using Adobe Captivate, InDesign, Adobe Creative Suite, Camtasia and Microsoft Office. - Managed relationships for multiple lines of business providing learning design and development and reporting and measurement evaluation.- Designed several new processes, standards, and strategies creating quality and efficiency improvements:- A new curriculum maintenance process and strategy and team.- An onboarding mentorship program.- Templates and standards for storyboarding and curriculum maps.- A system of managing materials and tagging key information for easy sharing.

Designed and facilitated custom training programs for several clients including linen services, electronic medical records, and medical testing software.