Michele Mossey Email & Phone Number

United States

.

Overland Park, Kansas

• Serving as a NOC Control Tech 1, primarily testing and analyzing RAN network equipment and network facilities. Responsible for communicating network failures and service degradation, engaging external support.
• Receiving trouble reports from field service engineers, external service providers, and other internal support organizations via hotline calls and e-mail.
• Triaging network equipment failure and service degradation situations.
• Monitoring radio tower top and side light failures and reporting to the FAA when required.
• Arranging external vendor support to perform corrective actions at the switch and tower sites.
• Communicating power outages affecting cell sites to the appropriate electric service provider.

Leawood, KS

• Serving as an IT Help Desk Analyst 1, supporting back office workstations, point of sales units, Polytouch kiosks, digital and LED signage, Automated Box Office (ABO) kiosks, Orderman and Sol Handheld ordering devices.
• Receiving trouble reports from theatre managers via hotline calls and e-mail.
• Troubleshooting issues on a variety of platforms and services required for theatre operations.
• Software initialization and network activation of electronic devices used by theatre management and staff.
• New user account setup, current user account modification, and password resets for software applications used by theatre managers.
• Ordering new or replacement equipment from various vendors.

6100 Sprint Parkway Overland Park, KS 66251

Managing the call processing instructions, IP trunking, and routing for Sprint's Next Generation Voice Network. Providing Tier III support for Sprint's legacy voice long distance (DMS250) network. Maintaining the trunking and routing for Sprint's Government Emergency Services call processing. Maintaining and implementing the Translations portion of the.

Brought on board as a residential sales representative in the national call center. After 3.5 years, successfully moved into Network Translations responsible for domestic call processing in the DMS250 network. Handled translation changes, completion of customer orders, and resolution of customer and network outages. Managed traffic migrations for switch.