Michele R. Email & Phone Number

Littleton, CO, US

Greenwood Village, Colorado, United States

• I conducted daily audits of Automated Consumer Dispute Verification (ACDV) and Automated Universal Data (AUD) processes in ACES SLS, supporting the offsite team. I handled and resolved credit bureau disputes submitted.
• I submitted manual updates to Credit Reporting Agencies (CRAs) for significant account status changes and provide necessary credit reporting documentation for legal inquiries.
• I efficiently processed reporting change requests, reviewed, and managed multiple credit reports as required. Additionally, I processed legal credit corrections received from the Legal department.
• As part of my role, I managed Automated Universal Data (AUD) interim maintenance requests, revising or deleting previously reported tradelines in e-Oscar as a data provider.
• I also adjusted customer credit records by modifying counters in LoanServ and handling e-Oscar credit update requests with efficiency.
• My responsibilities included managing Automated Consumer Dispute Verification (ACDV) cases through the eOscar system, ensuring accuracy and compliance throughout the process.

Greenwood Village, CO

• I managed the RightFax mailbox, including distributing payoff quotes, handling unsuccessful requests, and updating investor guidelines quarterly. My role involved processing reports, verifying ACH billing, terminating.
• I handled customer correspondence, created FHA payoff quotes, managed DOJ financial package requests, and processed various HELOC-related tasks.
• I tracked and validated customer inquiries and requests from mail or call centers, ensuring they’re accurately processed.
• To stay current, I re-certified annually on key mortgage industry topics, including compliance, fraud policies, and cybersecurity.

Denver, Colorado, United States

I expedited customer payments by resolving invoicing issues with internal and external customers. This involved updating purchase orders (POs), correcting meter readings, and ensuring accurate billing for copier equipment. I reviewed contracts to ensure correct invoicing, adjusted billing discrepancies, and facilitated on-time customer payments.I improved.

Highlands Ranch, Colorado, United States

Experienced in collections, billing, and reconciliation of multi-million-dollar Business Partner accounts using the Avaya SAP T Accounting system and 10-key. Managed disputes and served as a key point of contact for the Technical Services Organization, overseeing maintenance and service website tickets. Processed tickets, escalated issues for service, and.