Michele R. O'Brien
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Michele R. O'Brien Email & Phone Number

CIO CTO CISO | Founder of the Great Falls IT Professionals Group | Sophophile 💻 🗽 at Big Sky Digital Solutions
Location: Great Falls, Montana, United States 13 work roles 4 schools
1 work email found @esgw.org 3 phones found area 406 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email m****@esgw.org
Direct phone (406) ***-****
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Current company
Big Sky Digital Solutions
Role
CIO CTO CISO | Founder of the Great Falls IT Professionals Group | Sophophile 💻 🗽
Location
Great Falls, Montana, United States

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Michele R. O'Brien is listed as CIO CTO CISO | Founder of the Great Falls IT Professionals Group | Sophophile 💻 🗽 at Big Sky Digital Solutions, based in Great Falls, Montana, United States. AeroLeads shows a work email signal at esgw.org, phone signal with area code 406, and a matched LinkedIn profile for Michele R. O'Brien.

Michele R. O'Brien previously worked as Independent Business Owner / Virtual CIO CISO at Big Sky Digital Solutions and Board Member, Communications Officer at Junior League Of Great Falls. Michele R. O'Brien holds Core Certification, Accounting And Business/Management from Harvard Business School Online.

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Profile bio

About Michele R. O'Brien

I am a dynamic IT Leader who strategically works with the business to reduce risk while driving efficiency. As a relationship builder with project management and process improvement skills, I am adaptive, empathetic and tactical, leading and completing projects and exceeding corporate and client expectations. I worked proactively in January 2020 to ensure clients and businesses were able to prepare for and navigate the coming compulsory digital transformation imposed by COVID-19, ensuring they were able to work remotely and virtually as well as quickly and effectively pivot from brick-and-mortar to a full online experience. Friends, family and peers will tell you I am a dedicated solutions-focused IT LEADER who loves technology and everything it can do for the world. AREAS OF EXPERTISE• Cyber Security Risk Analysis (CISSP trained)• Business Process Improvement (Six Sigma & Lean trained)• Project Management (PMI trained)• Business Intelligence Systems & Predictive Analytics• IT Operations & Cost Optimization• Strategic Planning • Vendor Management • IT Governance / ITIL & COBIT• Data Security Compliance / HIPAA, PCI-DSS & NIST• Customer Relationship Management • Enterprise Architecture / SOA• Custom Software Design and Development (Agile SCRUM)FUN FACTS• Beta-tested GMAIL and ORKUT in 2003 & 2004 for Google• Beta-tested Cisco Virtual Labs for the Cisco Academy in 2000• Can still make a patch cable in under 4 minutes

Listed skills include Troubleshooting, Technical Support, System Administration, Project Management, and 48 others.

Current workplace

Michele R. O'Brien's current company

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Big Sky Digital Solutions
Big Sky Digital Solutions
CIO CTO CISO | Founder of the Great Falls IT Professionals Group | Sophophile 💻 🗽
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13 roles

Michele R. O'Brien work experience

A career timeline built from the work history available for this profile.

Independent Business Owner / Virtual Cio Ciso

Current
Big Sky Digital Solutions

Great Falls, Montana, US

On-site Computer Repair and Consulting, Managed Services, Virtual CIO CISOServing the Great Falls, MT community since 2000, offering remote support for out-of-state clients as well. Cybersecurity risk assessments and mitigation consulting. Program development and strategic planning for information technology infrastructure design.

Jun 2000 - Present

It Service Desk Manager

Easterseals-Goodwill Northern Rocky Mountain

US

  • Oversaw all IT staff that maintain the Help Desk queue and all areas of End User Support for Goodwill stores and Easter Seals programs covering the states of Montana, Idaho, Wyoming and Utah.
  • Created and implemented training for Technical Support Analysts.
  • Managed the day-to-day purchasing of break/fix hardware as well as new IT budget purchases for departments and stores. Helps create annual budget for the entire IT department.
  • Wrote procedures and documentation for IT staff and ESGW employees.
  • Oversaw all functions of SharePoint Intranet. Setup external site for the Board of Directors.
Feb 2014 - Apr 2016

Founder

Great Falls It Professionals Group

Created local professional networking group for Information Technology enthusiasts in the greater Great Falls, MT area.

Jun 2019 - Jul 2020

It Technical Support Analyst Iii

American Red Cross

Washington, DC, US

  • Sole IT Tech for the American Red Cross Biomedical and Chapter Services in Montana
  • Worked as tier 3 support for the Division including all Bio-Med offices in Arizona, California, Idaho, Montana, Nevada, Oregon, Utah and Washington.
  • Managed on-call rotation of 8 techs for mission-critical division-wide cases.
  • Managed IT operations including networking, hardware, software, telecom and account admin in Montana offices.
  • Elected member of elite task force of four, rewriting national FDA regulated IT policies, procedures, business practices and training materials. One of three LMS IT instructors for the entire national End User Support.
  • SME (Subject Matter Expert) for Release 1 and 2 of the new blood banking software and hardware upgrade being conducted nationally Feb 2011 – Jan 2014. Traveled bi-weekly across the US conducting training and tech.
Dec 2008 - Nov 2013

Applications Specialist Ii

American Red Cross

Washington, DC, US

  • Sole IT Tech for the American Red Cross Biomedical and Chapter Services in Montana & Northern Idaho
  • Answered IT service calls via phone, email and online tracking system for the Division including all Bio-Med offices in Idaho, Montana, Oregon, Utah and Washington. Worked on-call rotation for mission-critical.
  • Member of national group of 5 that performed usability testing for Windows XP. Helped as SME for national cutover from Windows 2000.
Dec 2006 - Nov 2008

Help Desk Technician Ii

Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas

Chicago, IL, US

  • Sole onsite Tech for the BCBSMT Great Falls district office, servicing 100+ onsite internal customers.
  • Answered help-desk calls via phone, email and online tracking system for 1200+ in-house customers, statewide.
  • Other duties included but not limited to; quarterly pc lease returns, printer issues, badge tracking, and network troubleshooting, daily tape management for off-site data server backup.
  • Helped implement off-site network data backup system between Great Falls and Helena sites, saving the department 30K annually on courier services, media and maintenance.
Oct 2005 - Dec 2006

Web Developer

Mpi-Wifi
  • Worked closely with clients to design, develop and maintain websites.
  • Helped field client help-desk related calls and emails.
  • Created marketing materials and maintained website for ISP side of the business.
Apr 2004 - Oct 2005

Web Graphic Designer

Shortgrass Web Development Llc
  • Designed, developed and coded client websites and custom software applications.
  • Worked with clients to set up and secure hosting, domains, email and databases.
  • Completed Malmstrom Air Force Base intranet and external website redesign with multi-squadron access programming.
Jul 2002 - Sep 2004

Workshop Instructor

Great Falls College Montana State University

Great Falls, MT, US

  • Taught workshop courses through the College on subjects such as "Computer Basics" and "Advanced Web Page Design".
  • Worked closely with advisor Tim Paul, contributing author for the newly developed Cisco "Fundamentals of Web Design" curriculum, developing web sites for various areas of the college.
  • Undertook the creation of graphic design & layout template for the University's Student Handbook.
  • Beta-tester for Cisco Virtual Academy & Labs
Jun 2002 - May 2003

Learning Center Computer Tutor

Great Falls College Montana State University

Great Falls, MT, US

  • Sole Computer Tutor for the Learning Center.
  • Assisted students with questions ranging from Remote Access configuration and Cisco networking, to how to enter an "IF" function in Microsoft Excel.
  • One of two campus WebCT instructors. Trained professors on new web-based system setup and implementation of online course curriculum. Coached students on the end-user side of WebCT through hands-on training.
Aug 2001 - May 2003
4 education records

Michele R. O'Brien education

Core Certification, Accounting And Business/Management

Harvard Business School Online

Associate Of Arts And Sciences (Aas), Computer Systems Networking And Telecommunications

Great Falls College Montana State University

Associate Of Arts And Sciences (Aas), Computer Technology/Computer Systems Technology

Great Falls College Montana State University

Associate Of Arts And Sciences (Aas), Web Page, Digital/Multimedia And Information Resources Design

Great Falls College Montana State University
FAQ

Frequently asked questions about Michele R. O'Brien

Quick answers generated from the profile data available on this page.

What company does Michele R. O'Brien work for?

Michele R. O'Brien works for Big Sky Digital Solutions.

What is Michele R. O'Brien's role at Big Sky Digital Solutions?

Michele R. O'Brien is listed as CIO CTO CISO | Founder of the Great Falls IT Professionals Group | Sophophile 💻 🗽 at Big Sky Digital Solutions.

What is Michele R. O'Brien's email address?

AeroLeads has found 1 work email signal at @esgw.org for Michele R. O'Brien at Big Sky Digital Solutions.

What is Michele R. O'Brien's phone number?

AeroLeads has found 3 phone signal(s) with area code 406 for Michele R. O'Brien at Big Sky Digital Solutions.

Where is Michele R. O'Brien based?

Michele R. O'Brien is based in Great Falls, Montana, United States while working with Big Sky Digital Solutions.

What companies has Michele R. O'Brien worked for?

Michele R. O'Brien has worked for Big Sky Digital Solutions, Junior League Of Great Falls, Easterseals-Goodwill Northern Rocky Mountain, Great Falls It Professionals Group, and American Red Cross.

How can I contact Michele R. O'Brien?

You can use AeroLeads to view verified contact signals for Michele R. O'Brien at Big Sky Digital Solutions, including work email, phone, and LinkedIn data when available.

What schools did Michele R. O'Brien attend?

Michele R. O'Brien holds Core Certification, Accounting And Business/Management from Harvard Business School Online.

What skills is Michele R. O'Brien known for?

Michele R. O'Brien is listed with skills including Troubleshooting, Technical Support, System Administration, Project Management, Active Directory, Customer Service, Disaster Recovery, and Cisco Technologies.

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