On-site Computer Repair and Consulting, Managed Services, Virtual CIO CISOServing the Great Falls, MT community since 2000, offering remote support for out-of-state clients as well. Cybersecurity risk assessments and mitigation consulting. Program development and strategic planning for information technology infrastructure design.

• Oversaw all IT staff that maintain the Help Desk queue and all areas of End User Support for Goodwill stores and Easter Seals programs covering the states of Montana, Idaho, Wyoming and Utah.• Created and implemented training for Technical Support Analysts.• Managed the day-to-day purchasing of break/fix hardware as well as new IT budget purchases for departments and stores. Helps create annual budget for the entire IT department.• Wrote procedures and documentation for IT staff and ESGW employees.• Oversaw all functions of SharePoint Intranet. Setup external site for the Board of Directors.

Created local professional networking group for Information Technology enthusiasts in the greater Great Falls, MT area.

•Sole IT Tech for the American Red Cross Biomedical and Chapter Services in Montana •Worked as tier 3 support for the Division including all Bio-Med offices in Arizona, California, Idaho, Montana, Nevada, Oregon, Utah and Washington. •Managed on-call rotation of 8 techs for mission-critical division-wide cases.•Managed IT operations including networking, hardware, software, telecom and account admin in Montana offices. •Elected member of elite task force of four, rewriting national FDA regulated IT policies, procedures, business practices and training materials. One of three LMS IT instructors for the entire national End User Support department, ensuring proper training in all FDA regulated IT policies and procedures related to Biomedical IT equipment qualifications. Training manager for Unisys staff taking over the National Service Desk call center•SME (Subject Matter Expert) for Release 1 and 2 of the new blood banking software and hardware upgrade being conducted nationally Feb 2011 – Jan 2014. Traveled bi-weekly across the US conducting training and tech support for divisions as they went live.•Appointed sole SharePoint Neighborhood admin for the Division, assisting managers and directors in establishing department shared information sites. • Cutover all Montana, Idaho and Utah sites to hosted VOIP phone solution integrating 4 digit dialing, auto-attendants and a mobile office 1-number feature for each user. • Deployed cloud email and messaging using Microsoft 365

•Sole IT Tech for the American Red Cross Biomedical and Chapter Services in Montana & Northern Idaho•Answered IT service calls via phone, email and online tracking system for the Division including all Bio-Med offices in Idaho, Montana, Oregon, Utah and Washington. Worked on-call rotation for mission-critical division-wide cases.•Member of national group of 5 that performed usability testing for Windows XP. Helped as SME for national cutover from Windows 2000.

•Sole onsite Tech for the BCBSMT Great Falls district office, servicing 100+ onsite internal customers.•Answered help-desk calls via phone, email and online tracking system for 1200+ in-house customers, statewide.•Other duties included but not limited to; quarterly pc lease returns, printer issues, badge tracking, and network troubleshooting, daily tape management for off-site data server backup.•Helped implement off-site network data backup system between Great Falls and Helena sites, saving the department 30K annually on courier services, media and maintenance.

• Worked closely with clients to design, develop and maintain websites.• Helped field client help-desk related calls and emails.• Created marketing materials and maintained website for ISP side of the business.

•Designed, developed and coded client websites and custom software applications.•Worked with clients to set up and secure hosting, domains, email and databases.•Completed Malmstrom Air Force Base intranet and external website redesign with multi-squadron access programming.

•Taught workshop courses through the College on subjects such as "Computer Basics" and "Advanced Web Page Design". •Worked closely with advisor Tim Paul, contributing author for the newly developed Cisco "Fundamentals of Web Design" curriculum, developing web sites for various areas of the college.•Undertook the creation of graphic design & layout template for the University's Student Handbook.•Beta-tester for Cisco Virtual Academy & Labs

•Sole Computer Tutor for the Learning Center.• Assisted students with questions ranging from Remote Access configuration and Cisco networking, to how to enter an "IF" function in Microsoft Excel.•One of two campus WebCT instructors. Trained professors on new web-based system setup and implementation of online course curriculum. Coached students on the end-user side of WebCT through hands-on training.