Michele Pack Email & Phone Number

Harpers Ferry, Wv, Us

Harpers Ferry, Wv, Us

Washington, Dc, Us

Serves as the EOC Watch Officer responsible for monitoring the current state of the FAA production environment to identify unscheduled interruptions to systems and services when they occur. Conducts trending and deep dive analyses of infrastructure components to identify and anticipate infrastructure issues before they happen. Responsible for overseeing root cause analysis of problems and service interruptions across the organization, chairs and facilitates service and system restoration efforts and communications, working closely with Network Operations, Data Center Services, Solution Delivery, Information Security & Privacy, and other stakeholders. Manages tools that provide 24X7X365 monitoring, alerts and notifications of systems and services throughout the enterprise.Strive to build effective partnerships by coordinating across the FAA and with external agencies to support project goals by participating in assigned cross-organizational workgroup/teams. To include identifying and updating SOPs to streamline processes, participating as a team member or a Project lead selecting and developing the tools necessary to accomplish our mission. From working on the implementation of networking monitoring platforms; Riverbed, NetIM and Splunk. To the selection of new notification systems; GovDelivery to xMatters, and meeting systems platforms; Faves, Zoom and Teams to facilitate team efforts to restore services.Provide continuity and daily represent the FAA in interactions with other agencies, managing situations, contingencies and initiating actions designed to return or restore services and capabilities. Responsible for compiling records for Accurate and timely response on all actions and deliverables requested by management and customer requests to include after actions reports for all system outages. All while maintaining operational awareness and assessing impacts of various communications systems failure on the FAA’s mission.

Arlington County, Va, Us

Serve as an Information Technology Specialist (Network), working as a Watch Officer, responsible for ensuring the function/operations of the telecommunications network/data/voice/video systems serving RRMC and associated units. Coordinates concurrences for outages/ASIs between the 114th and other Agencies/Organizations to ensure communications availability with appropriate agency representatives as required by DISA 310-70-1, 21st Signal Brigade Regulation. 25-6, NETCOP and local requirementsWorks any network/data/voice/services required to interface tactical, commercial, satellite, private, government, or other networks and any experimental testing necessary. Ensure that outages, HAZCONs, CCIRs, and SITREPs are entered ITSM Remedy in the prescribed timeframe, not to exceed 30 minutes. Promptly update information to facilitate information sharing and reduce future downtime.

Satellite Radio Telecommunications Specialist (Combat Communications / System Administrator / Desktop Support Technician) • Trained on signal flow, data transmission, configurations, troubleshooting, and set-up/ tear down on antennas and subsystems, and equipment including modems, Distribution and core switches, routers, servers, multiplexers, HPA’s, as well as several different types of antenna systems. Proficient with Encryption and Timing equipment. As Technical Sergeant I am directly responsible for the training and education of new airmen in all areas of technical compliance .Currently have a 7 level which means I am fully qualified and trained.• Currently maintain a TS/SCI clearance (04/2011)

Fort Bragg, Nc, Us

Served as an IT Specialist responsible for the telecommunications network, data, voice and video systems serving the global missions of JSOC and associated units. I worked as part of a team responsible for any network, data and voice service required to interface tactical, commercial, satellite, private, government, or other networks.Installed, tested, programed, maintained, monitored, performed troubleshooting and repaired digital switching equipment, power and relay racks, miscellaneous telephone, computer data circuits and related apparatus required in the secure and non-secure switching offices, on DoD CIS, NIPRNET, SIPRNET, ISDN and LAN. Daily operation of CUCM, AVAYA ACM Systems, and CISCO switch programming and configuration.

Use Solarwinds, ISE, InfoBlox, Forescout and other network tools to monitor NIPR and SIPR links across the USASOC network.Help end users and technicians troubleshoot network connectivity. Analyze network traffic and capacity conditions and requirements.Coordinate and monitor actions for public carriers and remote technicians; helping to troubleshoot and repair links and/or equipment.Document, track and report issues using Remedy Action Request database system. Tracking, reporting and notifying headquarters of significant events in accordance with established reporting guidelines.

Pinehurst, North Carolina, Us

As an Emergency Department nurse I serve as the first line of defense for allergic reactions, accidents, and urgent medical care issues. I am able to quickly assess the needs of each patient in my care, prioritize care based on the critical needs, stabilize patients, treat their medical/mental health conditions, and either discharge a patient post treatment, or arrange for admissions post stabilization. Maintain digital medical records, prepare and distribute information and instructional information to patients and family members/care givers I am responsible for performing initial mental health evaluations, gather personal information including but not limited to social, medical and family history and determining the need for further evaluation and care requirements. Work as part of a team with physicians, other nurses and healthcare professions to provide care, monitor health conditions, plan long term care needs, administer medication, use a variety of medical equipment, perform minor medical operations, and advise patients and their families about illness and care after a hospital visit. Collaborate with physicians regarding patient care and assist with bedside procedures.

Herndon, Va, Us

Worked as an integral member of a team who built the FBI’s new eLAB network from the ground up, I was involved in every aspect of this project to include the following:Experience in creating facility Standard Operating Procedures and work center policy, and in configuring Cisco switches/routers for the network.Analyzing and developing telecommunications networks supporting a wide range of capabilities including voice, data, video and/or wireless services to ensure the FBI Program networks were properly installed, configured, and maintainedActed as a liaison between Sotera and FBI Laboratory personnel, met with Lab personnel to establish installation schedules, maintain running list of equipment inventory on hand, serial numbers for equipment installed, and equipment orders for placement to complete project installation. Performing product and equipment pricing research, compiling product purchase request forms, contacting software vendorsUsing test equipment to verify connectivity of CAT6 drops throughout building, and re-terminating where necessary to correct issues. Installation and setup of thin client, Wyse terminals, at user work stationsFielded helpdesk calls track, monitor and resolve customer support network issues using a variety of automation techniques to include IT resources and infrastructure, automated systems, equipment and software; and installing, configuring, troubleshooting, and maintaining customer hardware and software

Pittsburgh, Pa, Us

Responsible for the care of two critically ill patients to include but not limited to: neuro trauma, TBI patients, spinal injuries, patients in traction, ventilated patients, pre/post craniotomy, multiple trauma, multiple gunshot, amputations, respiratory failure, multi system organ failure, sepsis, pulmonary embolisms, myocardial infarctions, patients with pacemakers, strokes, transplants, DT’s, seizures, COPE, ARDS, acute renal failure, patients in isolation precautions, pre and post op patient care. Collaborate with physicians regarding patient care and assist with following bedside procedures: with insertion of EVD’s, para vertebral nerve blocks, Insertion of Arterial and Central Venous Lines, Insertion of Swan Ganz Catheters, PICC lines, chest tubes, pigtail, penrose and Jaxon-prat drains, endotracheal tubes, tracheotomies, lumbar punctures, ventilator weaning, Arrests- Initial Resuscitation, ACLS/CPR & Emergency Drug Therapy, Defibrillation, preparation and titration of emergency drugs, reductions of dislocations, application of traction devices, wound vac changes, Experienced with advanced medical intervention equipment: rapid infusers, ventilators, cardiac monitors, CVP and ABP monitoring, ICP monitoring, bladder scanner, ultrasound, Continuous veno-venous hemodialysis, pleurovac drainage systems, Hemo vac systems, Operation of Rotoprone beds, cooling & heating blankets, diabetic glucose monitoring device, wound irrigations, NG tube, PCA pumps, nerve block pumps, iv patient cooling and warming systems. Frequently administer and titrate the following iv drips and infusions: Dilantin, Magnesium sulfate, Phenobarbital, Mannitol, Vasopressor Infusion/Titration,, Atropine, Sodium Bicarb, Antiarythmia drugs, Lidocaine, Aminophylline, Atropine, Dopamine, Dobutrex, Epinephrine, Verapamil, Levophed, Nipride, Lidocaine, Digoxin, Dilantin, Decadron, Lasix, Nipride, Phenobarbitol, heparin, antibiotics, insulin and other commonly prescribed medications.

Worked as the NCOIC to provide technical expertise to identify needs, design solutions and resolve critical issues. Install, configure and administer C and KU band antennas and subsystems. Ensured optimal uptime of network, messaging, file, DHCP, print and video servers; Tandberg video conferencing systems; Pacwind, Pirahna and Optibase video dissemination systems and Digital Video Broadcast-Return Channel via System; TacLane 175A, 175D and 250 encryption devices; routers / switches. Monitor network performance, and provide support to up to 700 users and computer / network systems across multiple domains. Worked extensively with Force Protection to expand and maintain the FLIR camera network for our compound experienced in building, enhancing and maintaining classified and unclassified LAN / WAN infrastructure providing voice, video and data services to military and civilian personnel. Extensive experience in implementing and supporting transmission systems and mediums to include multiple antennas and subsystems, Satellite Communication, line of sight Communication, and cabling to include, Ethernet, coaxial and fiber transmission, termination and splicing, with a solid reputation for outstanding analytical, complex problem solving and communication skills. Strength in partnering with leadership and teams to define needs and issues, evaluate risks, and strategize the execution of innovative solutions to enhance data sharing and information access, collaborating with multiple branches of U.S. military to provide network connectivity to users throughout Afghanistan.

Bs, Information Science

Associate'S Degree, Registered Nursing/Registered Nurse