Michele Painter Email & Phone Number

Moorestown, NJ, US

Mt. Laurel, NJ

Mt. Laurel, N.J.

• Provided online banking assistance in a WOW! fashion to internal and external customers with TD Bank website applications in a high volume, inbound call center environment.
• Used troubleshooting techniques to aid customers with online issues.
• Provided support related to online banking, including set up, log in, navigation, and system operation and bill payment.
• Advised customers on products and services to tailor their accounts to their individual banking needs.Disclaimer: These opinions are my own and do not represent TD's position, strategies or opinions.

Mt. Laurel, NJ

• Delivered a WOW! experience as a first point of contact for customers with account inquiries via the phone channel.
• Serviced more than 100 customer inquiries per day with speed, accuracy and efficiency.
• Educated customers about bank products, services and policies and provide them with real-time account information.
• Ability to work effectively within a fast-paced, close team environment.
• Cross-trained in online banking assistance.
• Provided assistance to internal and external customers with TD Bank website applications in a high volume, inbound call center environment. Disclaimer: These opinions are my own and do not represent TD's position.

• Provided copy quality feedback to bureaus through monitoring the wire for accuracy and conformance to PR Newswire coding and formatting standards. Information was used by editorial supervisors to improve editorial.
• Reviewed copy for wire acceptability (e.g.: stock tips; ticker spam)
• Responsible for evaluating best practices, then helped to formulate and publish SOPs to ensure uniformity of service in editorial bureaus across the country.
• Acted as a resource for colleagues with with style and policy questions.
• Tracked team performance by developing and analyzing quality metrics.
• Compiled quality statistics, translating into easy-to-understand charts.

• Hired, supervised and motivated a staff of 7 to 9. Managed day-to-day operations in the newsroom. Developed professional growth strategies for members of the editorial staff. Communicated new.
• Calculated annual budget figures and volume projections pertaining to the department.
• Developing and managing department project tracking processes.
• Resolved escalated customer service issues.

• Managed the flow of copy, assigned stories, and wrote management reports regarding day-to-day operations in the newsroom. Supervised the activities of team members and trained new staff.
• Scheduled employee shifts for uniform coverage of the editorial desk.
• Liaised with Sales team, attending client meetings and training account managers on Editorial processes.
• Resolved technical or billing matters with appropriate departments.

• Edited and disseminated quarterly earnings, financial statements and reports to ensure publicly traded clients meet SEC disclosure requirements. Prepared financial and news stories for national and international wire.
• Acted as liaison between editorial desk and clients.
• Formatted copy into AP Style for dissemination to media outlets across the country.
• Compiled monthly story volumes.

Master'S, Broadcast Journalism

Bachelor'S, Communications/English

Education record