Michele Pasutto Email & Phone Number

Berlin, Germany

Assistant team Leader:☛Leading team meetings ☛Introducing KPIs to new colleagues ☛Attending leaders/stackholders team meetings.Senior:☛As a senior I am the main contact person for policy escalations, bug solving and reports to IT department, partner escalations.

Berlin Und Umgebung, Deutschland

Urban Sports Club is the largest and most flexible flat-rate sports offer with over 50 types of sports and over 8000 partner venues across Europe.☛ Fully responsible for the customer service Italian market (phone - emails - chat)☛ Support for all the other markets in English and German. ☛ Helping to improve the level of customer service, user experience.

Berlin Und Umgebung, Deutschland

• Certified UX Design course (full-time) 500 and plus hours with industry-leading mentors
• UX methodology with hands-on on real projects using software like Sketch and Invision.
• Subjects: User research, user journeys, information architecture wireframing and prototyping and testing.

Berlin Area, Germany

• ICE is multi-territorial copyright hub the main service is processing musical copyright data for 8 society customers representing over two-thirds of the European market. 𝐊𝐞𝐲 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Daily communication and collaboration with clients in order to prepare documents as per instructions.
• Responsible for conflicts resolution.
• Member of the Testing team for new system releases.
• Reporting and keeping track of bugs and system improvements.

Berlin Area, Germany

• Leader Fashion and Lifestyle platform offering products to customers in 17 European markets.𝐊𝐞𝐲 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Daily support focusing on facilitating the purchase journey.
• Customer support with an average of 60 to 80 cases closed a day. Allowed my to truly understand user psychology.
• Learned to act in stressful situation and time management in order to meet companies KPIs.

Berlin Area, Germany

• Booking.com is a travel fare aggregator website and travel metasearch engine for lodging reservations𝐊𝐞𝐲 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Testing new processes to improve website usability.
• Front-end customer support via phone and email60 to 80 cases closed daily.
• Back-end support with hoteliers helping with the maintenance of the system.
• Learned to act with positive language also in difficult situation.

Udine Area, Italy (Latisana)

• Website development with Wordpress and Joomla.
• Post-sell customer support
• Working on personal side projects

Italy

Tour leader for groups of International Tourist visiting Italy including (Florence,Lake Garda,Pisa,Rome and Venice).Dealing with local city guides.In charge for hotel reservations and personal requests during the entire journey. I was successfully selling excursions between 2.000 and 4.000 euros per week.

While in Australia I have worked in several restaurants.

Italy

Administrative duties as preparing and checking invoices, making delivery documents. Dealing with suppliers and customer orders.

Ui For Ux Designers

Activities and Societies: - Shapes and Icons - Interactions & Gestures - Style Guides - Designing for Different Breakpoints - Final.

Ux Immersion - Intensive Course, User Experience Design

• Thinking like a UXer: User-centered design process, competitive analysis, Understanding the problem, Business requirements. •.

Adv.Diploma Of Ebusiness, Business

Diploma of eBusiness Profile the market Review and maintain a website Manage finances e-business models Plan and develop a business.

Diploma Of Accounting And Economics, Accounting, Economics

Activities and Societies: Accounting and economics5 years course of accounting including all major subjects like: Law, Italian, two.

Short Course, Web Content Editor

Activities and Societies: Writing for the web, web marketing, usability, wordpress, netiquette,580 hours class course and 280 internship.