Michele Paulet Email & Phone Number

Arizona, United States

•Subject matter expert and knowledgeable resource to all employees for technical assistance in customer, vendor, and accounting sections of ERP software and managing customer orders from quoting to invoicing.•Collaborate with virtual teammates to job-share and seamlessly execute all job functions using Teams.•Perform final review of all projects after customer approval to ensure orders are compliant and can proceed to order placement (including U.S. General Services Administration (GSA) and teaming projects).•Produce accurate purchase orders to vendors for customer projects and review acknowledgements to identify any discrepancies, and solve all issues found.•Conduct Pre-Order Reviews for all orders over $150K with Project Managers to detect and solve problems before they arise and to ensure smooth order placement.•Create training documents and lead training sessions with implementation employees on topics relating to ERP software, quoting, order placement, invoicing, and other areas of expertise.•Act as Accounts Receivable Specialist generating invoices for all external customers, accommodating any exceptions or special circumstances.

Seattle, Washington

•Consulted with clients virtually to determine general project goals, how spaces would be utilized, and what issues to solve with the design through multiple mediums: video calls, phone calls, email, and in-app messaging.•Provided compelling thought starters, mood boards and style quizzes to reveal each client’s individual preferences.•Analyzed data pulled from customer communications, preferences, and quiz results to establish the overall design direction for each space and inform the next phases of the process.•Created precise floorplans, concepts, renderings, and product imagery in Photoshop and CAD to provide virtual clients with the tools they need to make purchasing decisions and place pieces themselves per the specifications.•Marketed personal design brand and portfolio effectively using the Havenly Platform and social media for business development and growth.

Seattle, Washington

•Directed the implementation efforts of an internal team comprised of a Sales Manager, Project Managers, Interior Designers, Account Coordinators, and a variety of Warehouse/Field Operations staff on each project across the United States for a multi-million-dollar account (second largest customer in the company at the time).•Operated as the initial point of contact for all account-specific client inquiries relating to new or existing projects/RFP’s and delegated to appropriate team members.•Facilitated and scheduled internal and external meetings with the company’s senior leadership, stakeholders, and clients; took down notes and assigned tasks appropriately.•Assembled final presentation packages consisting of proposals, finish schedules, drawings, and timelines, and presented to clients for approval.•Tracked metrics related to the overall financial health of the account and ensured proper and accurate documentation of all account’s performance.

Seattle, Washington

•Aligned with clients and teammates daily to create compliant proposals, process clean orders, and deliver excellent customer service.•Supported teams for most major accounts in the company assisting with timely responses to RFP’s and quotes.•Prepared detailed instructions for vendor purchase orders to ensure the correct product was received and for the Installation team to make sure deliveries were smooth and accurate.•Confirmed that order criteria were met for customer signed quotes and purchase orders before sending order to Procurement to process an order.•Notified clients of order status upon order placement, acknowledgment, and shipment phases of each project.•Coordinated deliveries with clients for simple and complex projects.

Seattle, Washington

• Executed in-home consultations to determine design needs, style, budget and take field measurements.• Developed comprehensive proposals and submittals with CAD drawings/3D renderings for client presentations.• Communicated with clients regularly to promptly implement design change requests, schedule installations, and confirm satisfaction with final product after installation.• Enabled return and/or referral business by assisting walk-in clients in the showroom, promoting services on social media, and delivering excellent customer service.

Indianapolis, Indiana Area

•Prepared estimates, purchase orders and invoices for furniture, fabric and work orders.•Assisted Senior Designers with daily project needs by making material selections, preparing space plans, and creating presentation documents using Adobe Photoshop.•Created company presentation and contract templates, designed new stationary and email signature formats as part of New Brand launch.•Increased efficiency and productivity of design office by organizing file system using Drop Box and by streamlining procedures.

Fishers, Indiana

•Answered multiline phone system and accurately directed calls.•Ensured that showroom was maintained and presentable at all times.•Greeted customers in the showroom and made sure that each had an assigned designer.•Organized sample library.•Responsible for receiving, labeling and displaying new products in showroom.•Updated social media daily using Facebook, Pinterest, Twitter and Houzz.

Indianapolis, Indiana

•Created space plans and elevations in Revit Architecture and AutoCAD.•Took field measurements to verify lighting placement and window measurements.•Assisted with Photoshop floorplan options and presentation pages for clients.•Created estimates for furniture and accessories.

Indianapolis, Indiana

•Helped launch the first West Elm store in Indiana.•Quickly achieved promotion from Sales Associate to Lead Home Stylist.•Conducted in-home and in-store styling appointments.•Managed projects from initial meeting to design selection and order fulfilments.•Directed movers/installers in furniture placement during home delivery to ensure customer satisfaction.

Carmel, Indiana

•Assisted with Design Center public events.•Volunteered for building tours and concierge desk.•Participated in presentations with Design Center businesses.

Indianapolis, Indiana Area

•Created room addition layouts in AutoCAD.•Assisted with basement floor plan options and helped homeowner make finish selections.•Edited before and after photos for website and portfolio.•Made a portfolio and presentation materials for a local Home Show.

Indianapolis, Indiana

•Provided office administration assistance.•Organized and maintained sample libraries.•Prepared client presentation documents.

Indianapolis, Indiana Area

•Progressed to higher positions quickly: Team Member to Photo Lab Supervisor to Shift Supervisor.•Received positive recognition from store patrons.•Earned product sales incentives.•Managed shifts, handled conflicts, handled money, unloaded delivery truck, vendor check-ins.

Bachelor Of Arts (B.A.), General Studies

IUPUI

Associate Of Science (A.S.), Interior Design

Activities and Societies: Student memberships with IUPUI's Student Design Organisation, National Kitchen and Bath Association, American.