Michele Phillips Email & Phone Number

Toledo, Ohio, US

Pittsburgh, Pennsylvania, US

• Led a team of six; four General Dentist/Specialist Recruiters and two Brand Ambassadors,Comprehensive recruitment strategies for more than 230 dental practices across 15 states.
• Achieved successful hiring goals of over 160 hires annually, increasing hires year over year by 25%
• Strengthened leadership knowledge and abilities by leading comprehensive training program for new and established hiring managers
• Collaborated with Hiring Managers and Executive leadership for effective recruitment processes, outcomes and ensuring strong brand presence
• Generated and submitted recruitment metrics reports to provide updates to Executive Leadership and board members
• Built external relations with vendors and negotiated vendor agreements/pricing to meet budget requirements for doctor hiring

Pittsburgh, Pennsylvania, US

• Attracted premier General Dentists by spearheading full-cycle recruitment, resulting in 22 (2018), 27 (2019), 35 (2021) and 55 (2022) annual hires within less than 90-day fill rate across 75+ practices.
• Gathered data and submitted recruitment metrics reports to provide updates to Senior VP of People
• Fostered strategic partnerships with top dental schools for candidate engagement and participated in job fairs to promote recruitment and establish professional relationships with the community
• Onboarding and training of all new Dentist Recruiters, and collaborated on efficiency-enhancing projects Communicated efficiently with operations teams ensuring timely and appropriate candidate submissions, interviews.
• Developed University Relations and National Show activities for effective networking to strengthen company's brand awareness and candidate engagement/pipelines
• Liaison between newly hired doctors and internal department to ensure readiness for first day of work

Addison, Texas, US

• Orchestrated cutting-edge recruitment strategies, transforming recruitment initiatives by leading a team of 8 including 6 Corporate Recruiters, a Sourcing Coordinator, and a Recruitment Coordinator
• Supported a 3000-employee corporation, achieving 90-150 monthly hires yearly
• Collaborated with Executives, achieving scalable metrics:20+ hires/month per recruiter, less than 10% retention, less than 40 days to fill
• Attained 4.6/5 Glassdoor rating and 2018 TOP 100 CEO award
• Contributed to less than 25% company turnover as Great Lakes Colleague Engagement team by partnering with leaders for HR best practices and new hire/quarterly training sessions

Addison, Texas, US

• Directed a team of 9 team members consisting of medical assistants, front office specialists, physical therapy support, and an Assistant Center Operations Director who cared for 110-130 patients/day across occupational.
• Implemented policies, procedures, and training programs, elevating center performance
• Collaborated with Medical and Therapy Directors, improved ranking from 17th to 4th place out of 19 Centers in 6 months. Driven by effective operational changes and be achieved 80% NPER rate and 90% ENPR rate through.
• Engaged with external clients to strategically expand and optimize the employer’s portfolio, enhancing employees health and boosting Contera’s organizational profitability

Toledo, Ohio, US

• Spearheaded impactful recruitment strategies, effectively securing physicians for patient service areas and practices. Not limited to job boards, professional organizations, career fairs and referrals
• Orchestrated seamless on-site provider interviews, encompassing itineraries, travel, and real estate tours. Negotiated, administered, and monitored physician agreements to hire on average of 20
• Physicians per year Collaborated with Graduate Medical Education Coordinator to successfully introduce and guide 15-20 Family and Emergency Medicine Residency candidates during tours that aided in the selection of.
• Developed University Relations and National Show activities for effective networking to strengthen company's brand awareness and candidate engagement/pipelines

• Collaborated closely with credentialing staff to ensure a streamlined credentials process
• Directed daily operations of the Scheduling Department, overseeing training and development of Physician Schedulers handling 4000+ shifts across 45 facilities
• Expertly managed monthly scheduling of 1800+ shifts for 200+ clinicians, liaising with Regional VPs, Medical Directors, and Recruiters for optimal staffing solutions
• Trained "super user" in Tangier scheduling software
• Tracked and analyzed performance data, credentialed new hires, and recruited physicians through diverse channels
• Created and led Medical Director Trainings, efficiently produced monthly schedules, invoices, and managed payroll for a large clinician base spanning multiple state

Ann Arbor, MI, US

• Directed expert guest support for customers and, discretely handling issues
• Resolved escalated guest concerns using excellent conflict management approaches
• Oversaw 40+ front desk and guest support team members, directing and optimizing daily operations

Bsha, Health Administration

As, General Studies