Michele Lombardo Email & Phone Number

New Jersey, United States

•Lead a pod of team members, dedicated to simplifying the COBRA experience, by way of training, coaching, and mentorship.• Developed training videos for both the corporate and customer platforms alike, to enhance Ameriflex’s world class service.• Onboarded new clients and renews existing accounts.• Served as client’s primary point of contact during new client onboarding and renewals.• Developed objectives, policies, and procedures for the approval of immediate… Show more •Lead a pod of team members, dedicated to simplifying the COBRA experience, by way of training, coaching, and mentorship.• Developed training videos for both the corporate and customer platforms alike, to enhance Ameriflex’s world class service.• Onboarded new clients and renews existing accounts.• Served as client’s primary point of contact during new client onboarding and renewals.• Developed objectives, policies, and procedures for the approval of immediate manager. Show less

• Educated and trained clients on systems, tools, and policies related to products and services.• Maintained organized account information on each client.• Worked independently and built relationships with all levels of employees.

Orlando, Florida

• Certified Trainer.• Provided feedback to the Equity and Character performers and communicated information to Operational Management and the Show Director, Choreographer, or Dance Captain.• Facilitated rehearsals teaching choreography to both Character and Equity performers involved in Walt Disney World shows, parades and conventions on or off-property, also maintained show quality through partnering with the Show Director, Choreographer, or Dance Captain.

Orlando, Fl

• Established strong relationships with internal and external clients and developed business strategies and objectives, to identify opportunities for learning and development.• Devised a leadership program using a blended learning approach (both face to face and e-learning) focusing on developing training and communication skills.• Analyzed training attendance data through the Learning Management System to ensure accuracy.• Cultivated relationships with the Heads of HR… Show more • Established strong relationships with internal and external clients and developed business strategies and objectives, to identify opportunities for learning and development.• Devised a leadership program using a blended learning approach (both face to face and e-learning) focusing on developing training and communication skills.• Analyzed training attendance data through the Learning Management System to ensure accuracy.• Cultivated relationships with the Heads of HR, the greater HR team and senior managers across the business.• Conceptualized with resort directors, management partners, subject matter experts and Leadership teams to analyze, design, create, implement, and evaluate cutting edge learning solutions for all areas of Hilton Grand Vacations (HGV).• Collaborated with Corporate Management and Brookwood to strategically construct, classes and implement a global eLearning and technological solutions program for our Property Management System.• Enhanced the "Train the Trainer" program, resulting in a 30% increase in the Quality Assurance Score.• Spearheaded the World Class Service Training Curriculum to combat low guest satisfaction scores, resulting in a score increase of and the Tuscany property being awarded Hilton's most prestigious honor, The Connie Award.• Amplified new hire retention rate by 30%, through execution of HGV's 90-day onboarding program and maintaining strong functional Human Resource relationships. Show less

Orlando, Florida Area

• Manager on duty when management was not present; with the ability to effectively resolve conflict with a "make it happen" attitude.• Ensured team member production through leadership and action-based consequences.• Evaluated SALT (Satisfaction And Loyalty Tracking) scores and developed individualized training programs, resulting in a 30% increase in guest services engagement.• Initiated a learning and communication tracking log, resulting in a 40% increase in staff… Show more • Manager on duty when management was not present; with the ability to effectively resolve conflict with a "make it happen" attitude.• Ensured team member production through leadership and action-based consequences.• Evaluated SALT (Satisfaction And Loyalty Tracking) scores and developed individualized training programs, resulting in a 30% increase in guest services engagement.• Initiated a learning and communication tracking log, resulting in a 40% increase in staff training participation.• Orchestrated a 33% increase in inventory efficiency, for 720 units, by collaborating with all departments, especially Housekeeping and Engineering. Show less

Orlando, Florida Area

• Managed a staff of 15 employees; Organized staff schedules as well as class schedules.• Organized a yearly dance recital involving 200 plus students.• Handled payroll, accounts receivable and payable.• Created advertising campaigns to attract new, non-core member, students, which resulted in a 37% revenue increase.

Bachelor Of Science In Professional Administration With Human Resources Certification, Business

Administrative Assistant And Secretarial Science, General