Michele Ryan Email & Phone Number

Stamford, Connecticut, Us

Senior Manager, BI Communications (2024-Present) | BI Communications Manager (2021-2023)• Lead Charter's internal communications vertical, educating leaders and teams on new or updated complex products for analysis and strategic planning related to performance management, human resources, operations (field operations, customer operations, supply chain, enterprise and small business, mobile, and more), marketing, sales, product engagement, and technology. • Produce high profile content about new internal products, reports, and technology. Research and organize complex issues/initiatives content; clarify and synthesize messaging; and create succinct and compelling communications.• Manage proactive and reactive communications, conveying cross-functional and deep-dive information in a manner that is easy to understand at multiple levels of the organization. • Collaborate with leaders to develop and execute communications strategies. • Interface with internal communications and technology colleagues.• Provide project management and writing of newsletters, announcements, articles, and internal sites content. • Curate a repository and maintain internal libraries of standard communication templates and published materials.

Clients: Fortune 500 and Global Corporations, Membership Organizations, Technology Companies, and Entrepreneurs. 2013-2015 & 2018-2021 St. Louis, MO | Raleigh, NC• Provided strategic and implementation services for internal/external communications and talent/organizational development and training programs.• Contributed to team's global training, employee engagement, communications strategies and content development. Lead writer for digital and print materials including intranet sites and internal communications. Interfaced with subject matter experts, technology, communications, and vendor teams. • Conducted global communications including strategy, employee communications, content development for website, intranet, videos, news releases, quarterly investor relations, employee meetings, LinkedIn Alumni Network launch, and national/international media for global management consulting and technology company based in Washington D.C. (ICF International).• Produced marketing plans for multiple service lines of Society of Human Resource Management (SHRM). Provided writing and design collaboration for a variety of materials for SHRM's sales, publications, knowledge center, conferences, and membership groups. Created and executed e-campaigns for SHRM’s Business Education program resulting in sold out courses.

St Louis, Missouri, Us

• Delivered marketing, communications, education, change management, strategy, sales, and business development for service line and outpatient services with multiple hospitals. • Achieved double-digit growth for targeted programs/products (modalities) and significant service line annual growth resulting in department hiring. Developed relationships including referral patterns of and networking with physician practices. Identified and facilitated problem-solving and barrier resolution. • Marketed and promoted new programs and services. Provided education on programs, technology and clinical procedures. • Team lead for process improvement implementation for a new cross-functional workflow in a complex environment. Provided coaching, training, conflict resolution, and project management.

St. Louis, Mo, Us

Adjunct Instructor (2003-2016) | Communications Program Coordinator (5+ years) • Provided classroom and online curriculum development, instructional design, core course review, and program revamp for Washington University’s Communications and Journalism program (undergraduate). • Taught online, accelerated, classroom, and experiential courses in communications, public relations, social media, and writing. Received top rankings as an instructor in multiple courses.• Recruited, trained, and managed team of twelve faculty members. Managed academic student internships. During coordinator tenure the program and courses increased significantly. • LaunchCode: Developed soft skills curriculum with a team of facilitators and taught writing module for apprenticeship coders preparing for technology careers.

St. Louis, Mo, Us

• System level (30,000 employees) human resources role for organizational development, leadership development, and internal communications projects. • Awards: Brandon Hall Best Leadership Development Program • Created internal communications and branding materials to drive leadership development program adoption and increase participation. • Redesigned internal leadership development site (SharePoint), created content, and provided user support.• BJC lead for a cohort physician leadership program of the Washington University School of Medicine, Olin Business School, and BJC HealthCare. • System level lead for employee engagement program. Managed complex employee survey project for 30,000 employees, multiple hospitals, and all service lines. Guided survey committee tasked with increasing survey participation and promotions. Interfaced with vendor and IT for testing and survey rollout. Created communications plan for survey announcements, participation updates, results, and leadership presentations. Provided writing and content for email campaigns, internal media stories, and intranet. Post survey phase included results analysis, trends, reports generations, presentations (PowerPoint and Interactive Excel), focus groups, and action plans.

St. Louis, Mo, Us

• Curated and launched new learning center of an employee benefits provider for 100,000 members nationwide. • Conducted external best practices research and internal gap analysis. Provided strategic learning plan and roadmaps. • Hired, trained, and led learning and development team and coordinated vendors. • Managed development of e-learning modules working collaboratively with SME’s. • Facilitated classroom training for employees and initiated learning strategy and coaching for benefits call center.

St. Louis, Mo, Us

• Led communications/marketing managers and website developer to achieve digital, brand, fund development, media, and membership growth goals. • Provided writing for campaigns, website, reports, newsletters, presentations, and executive speeches.• Managed advertising, crisis communications, and publications. • Coordinated internal and external special events including A/V, presentations, annual report, fund development and volunteers/members materials. Interfaced with Board members, VIP guests, executive team, volunteers, donors, members, and media.• Created new 100+ page website within three months. • Increased media 52% to build program awareness and enhance fund development.Girl Scouts is a leadership development membership organization with proven results centered around STEM, outdoors, life skills, and entrepreneurship. More than 50 million women in America were Girl Scouts.

• Led marketing strategy and implementation for the hospital’s radiology department, physician group of radiologists, hospital projects, and a new imaging center for oncology and neurology patients driving adoption of a new technology. • Conducted business development and branding resulting in positive six-figure ROI in one year.• Educated clinicians on new imaging technology and services including a Mayo Clinic guest speaker, radiologists presentations, and office visits.• Developed marketing plans and wrote newsletters, brochures, and promotional materials. • Managed, facilitated, and initiated internal and external special events including educational seminars for clinicians, physician golf tournament, and consumer health fair. Surpassed attendance goal by 50% (health fair).