Michele Young Email and Phone Number

-Provide administrative support to staff members, students and teachers. -Answer incoming calls, take messages and transfer calls to appropriate departments or personal.-Update contact management accounts via PowerSchool and Blackboard.-Greet students, parents and visitors entering the school. -Respond promptly to inquires from students, staff members, parents and visitors regarding policies or procedures.

- Welcome Patrons to the YMCA and engage in friendly conversation while conducting check-process.- Building relationships with members and guests and create welcoming and warm environment that promotes future visits. - Answers incoming calls and provides highest level of professionalism and knowledgeable service to every customer. - Builds and maintains working relationships with peers and upper management.

-Deliver packages to customers doorsteps and business offices. -Maintain contact with dispatching team and management for open communication about delays or other delivery issues.

-Observe culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.-Oversee rigorous practice sessions to enhance individual skills and team building.-Encourage team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition. -Prepare athletes for races with well-coordinated schedule of practice and individual training.

A Supportive Home Care and Respite Care located in Eau Claire, Wisconsin. A Better Choice provides direct assistance with daily living, as well as observation or cueing of the member to safely and appropriately complete activities of daily living and instrumental activities of daily living. Provides supervision necessary for member safety. This may include observation to ensure appropriate self-administration of medication, arranging and using transportation.-Responsible for on-time and accurate billable hours for IRIS and Premier Financial Management Services. -Scheduling, Payroll & Management with 8 staff members. -Weekly and Daily Communication with Parents, Staff Members, Clients, Social Workers and Transportation Companies. -Household Management of daily/weekly/weekend activities, chores, meal planning.

Birthday Party Coordinator (2009 - 2020; Weekend Fun Job)-Develop age appropriate activities and host birthday parties LifeSpa Service Coordinator (May 25, 2018-Present)Why not add one more job with Lifetime? Two evenings a week with fun people and a discount!-Positive role model to all team members to make a happy work environment-Serves as primary support for the LifeSpa Manager, technicians and guests-Ensures that every guest has a friendly, inviting and memorable experience-Educates guests on LifeSpa products, services, treatments and homecare regimens-Answers incoming calls, listens to our guests’ needs to schedule appointments or give service recommendations, and collects payment for services-Partners with the technicians to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promotes the recommended products for their homecare -Drives service and retail awareness and understanding through individual and LifeSpa designed promotions-Ensures retail shelves are maintained by cleaning and stocking shelves as necessary or when retail product orders are deliveredAssistant Department Head | Administrative Assistant (2006 - 2007)-Managed 15 staff members, ensuring smooth operations of the Front Desk, Spa, and Tennis departments, to include interviewing, hiring and training new staff.-Managed staff schedules to ensure appropriate coverage for each of these departments. Cross -trained and provided back-up for staff when needed.-Conducted planning and execution of member events.-Performed weekly inspection walk-through of the fitness facility with General Manager, recording and following up on any issues identified.-Reconciled cash drawers and ordered supplies for all department heads.-Resolved customer questions, issues, and complaints, addressing any negative customer feedback immediately.

-Maintained current knowledge of retailer's and boutiques product offerings, merchandise quality, and prices through routine research and comparison.-Maintained consistent visual merchandising standards to highlight product features, attract customers, and boost sales. -Replenished product stock to maintain appropriate levels and meet expected sales demands. -Increased social media presence to promote specific brands and products.

-Planned and executed the Captis Annual Member-Supplier Forum, the organization's most visible and prestigious gathering of member hospitals and strategic suppliers. Provided support and logistics for nearly 500 attendees each year, including arranging meeting venue and meals, formalizing agenda, and editing and finalizing presentations and printed material.-Primary organizational and administrative contact for Captis executive leadership councils. Drafted meeting agendas, proofed, printed and provided advance materials and executed follow-up actions. -Managed the day-to-day calendar for the company's senior director and four direct reports, as well as providing administrative support for 3 other senior directors and their teams within the Captis organization.-Handled all travel arrangements for Captis directors, ensuring air travel and hotel accommodations were scheduled appropriately to support their extensive meeting schedules.-Screened a high volume of internal and external communications, directing emails and mail to the appropriate staff for action. -Collaborated with other administrative team members from Mayo Clinic ; Vizient corporate headquarters ; Primrose Software; Medline and other Vizient Geo Networks on numerous projects and events supporting collaboration, education and charitable efforts for member hospitals and Vizient Organizations. -Sole facilitator for the organization's Salesforce application, adding new contacts, and managing the member staff information for more than 70 direct hospitals.-Collaborated with the customer support team at the Vizient corporations headquarters to resolve IT issues with members website access and Salesforce accounts. Managed user accounts and access for 65 active directories for the Captis website, and managed member-specific content for Captis members.-Coordinated customer webinars using WebEx & Skype, tracking member attendance and managing post-webinar follow up.

-Managed and maintained the UMCSC Tracking system that compiled current contract information and spend with suppliers for 35 separate member hospitals.-Responsible for quality control and controlled release of the Contract Planning Form to 35 members, ensuring accuracy and stability of functionality. -Performed data entry for the spend analysis and savings reports contained in the UMCSC Scorecard, giving UMCSC members a clear, concise picture of compliance performance.-Submitted the monthly member packet to 35 UMCSC members, posting individual packets to secured areas on the UMCSC website. As duties expanded, subsequently trained new team member to provide this support.

-Executed daily cold calls and outside sales to corporate clients and restaurants in the Twin cities, managed new and existing accounts including collections and order delivery accuracy.

Preschool Fitness Instructor-Developed, coordinated and instructed fitness programs for children ages 3 - 6 including daily activities and summer camps.Little Mates Associate-Performed childcare duties by caring for children, keeping them safe, disciplined and entertained, and maintaining a clean and organized childcare center.Party Coordinator-Developed age appropriate activities and host birthday parties for children

-Managed store sales volumes and ensured a consistent customer experience by delivering exceptional service and brand presentation. Hired, trained and developed 20+ staff members, processed payroll and managed loss prevention.-Built customer-focused staff by rewarding employees with corporate incentives and treating them with respect and dignity, adhering to the company’s core values and customer service expectations.

-Managed store sales volumes and ensured a consistent customer experience by delivering exceptional service and brand presentation. Hired, trained and developed 20+ staff members, processed payroll and managed loss prevention.-Built customer-focused staff by rewarding employees with corporate incentives and treating them with respect and dignity, adhering to the company’s core values and customer service expectations.