Michele S. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

• Provided clinical application support directly to hospital end-users, Doctors, Nurses, Technicians. Monitored availability/performance of clinical systems and responding to incidents/requests reported through an electronic ticketing system Service Now.• Provisioning and de-provisioning across multiple hospital systems; password resets and lockouts in Active Directory, • Researched and resolved support issues with Technical Services, Applications, and Operations groups, logged queued, and tracked support in Service Now. Provide support on technical issues that included, Single Sign On administration, VPN client Installations, and troubleshooting. • Responsible for Role-Based Access Control maintenance, Remote Access, Password Management, Single Sign On administration, VPN client Installations, and troubleshooting. • Assist with on-boarding efforts creating McKesson Star ID accounts for On-boarding staff, Physicians, Contractor, accounts. • Operation monitoring, supporting Star Patient Care midnight processing;• Monitoring all backups complete successful, Monitor Critical applications alerts• Cyberark-web access, Cloud, DUO multi-factor Auth, & Global protect issues.

Coppell, Texas, Us

• Reviewing daily SailPoint requests to determine causes of any failed tasks, waiting on human actions are addressed. • QC Testing for projects tasks as needed.• Authored customer-facing SailPoint training guides• Opening tickets in Jira & Service Now to assist in escalation / completion of requests from other teams• Reviewing high priority audit risk transactions in SailPoint to ensure all accounts of identities are updated• Documenting procedures and processes to allow others to understand or help with daily admin tasks

Atlanta, Ga, Us

• Primary responsibility was the escalation point for Service Desk overseeing the provisioning of application/system access for all Staff & Contractors, Joiner (birth-right access), Leaver (term/resignation), Mover (transfer/promotion) and all Security related application/access issues.• Also set up new hires with security awareness program Knowb4 online training, and other efforts• RSA SecurID two-factor auth mgmt for all staff /Contractor. Radius RSA encryption codes & Soft Tokens daily.• Global Admin Office 365 reset passwords, create mailboxes manage most user properties, user views, update password expiration policies.• Access reviews, eGRC Archer quarterly Audit Sox Compliance, noting updates in Jira and assist with Risk • Audit Tasks: Management application updates. Access reviews, eGRC Archer quarterly Audit Sox Compliance, noting updates in Jira and assist with Risk Management application updates. Presenting validation to Senior leadership for Auditors • Responsible for File Share permissions queue request, folder creation, changes and access in response to Audit Sox Compliance and everyday maintenance request changes. Perform Qtrly Audit on all file share drives & Applications to ensure owners review their team a member is in compliance with required security practices. • Provided appropriate detailed and timely follow-up support with customers (internal and external)• Provided updates, status, and completion information to the InfoSec Manager, & PWC auditors through voice mail, e-mail, or in-person communication. • Creating a Sec Ops Knowledge/Shared based documentation for all new and old procedures. • Establish and maintain the Information Security Policy, standards and related documentationApproval request through SailPoint Identity-IQ and other connected Applications AD authentication groups. • Using Sail Point Identity IQ system owners to ensure that the requested applications is a completed, and accurate reflection of user access;

• Provisioning / De-provision application/system access for all new hires Contractors, transferred Staff, and terminated. Using Oracle Fusion, Oracle Identity Management. • Monitor ServiceNow-SAM requested tasks. Working daily with, DUO, OKTA for Two-Factor authentication. Role Based Access Control, Group Policies. Remote Access, Password Mgmt, Single Sign-On admin. • CyberArk Admin, PVWA-Password Vault Web access. Responsible for confidential file share permissions• Process for contractors leaving the organization. Make sure all licenses have been terminated updated Check the request for completeness and accuracy Disable AD passwords-basic Active Directory Disable Outlook in Office 365. Global Admin Office 365 reset passwords, create mailboxes manage most user properties, user views, update password expiration policies.• Communicated the credentials and status to the hiring managers Track the entire process and escalate as needed to management

• Monitored Jira and Confluence requested tasks, • Responsible for Outlook Enterprise Exchange 2013, reset passwords, create mailboxes, conference rooms, manage most user properties, user views, update password expiration policies.• Provided Role-Based Access Control Provisioning support and Access Reconciliation using Oracle Identity Manager and User provisioning and De-provisioning management tools, Active Directory Services• Terminated employees from the Network and all Group applications• Oracle Fusion, Oracle Identity Management; worked with system owners to ensure that the employee profile is a complete and accurate reflection of user access; Respond, track, and document all activity for incidents and resolutions while prioritizing incoming work requesting tickets to meet SLAs• Managed facets of Security electronic access control management for (employee, visitor, contractor, and vendor) of persons accessing building• Provided Badge system processes for security access visitor management software and systems used in identification badge production, administering the system-wide Access Control Policy Docs monitoring, and auditing

Atlanta, Georgia, Us

Education record

Radiology, Medical Terminology