Michele Sulzer Email & Phone Number

Baton Rouge, Louisiana

Baton Rouge, Louisiana

Baton Rouge, Louisiana Area

Manage all customer relations for all financial and contact matters.Handle customer concerns and complaints.Manage everyday task including but not limited to:Schedule home site inspections, schedule and facilitate all Preconstruction meetings and final closings with the customers.Management of conflict resolution from sales to warranty.Manage and delegate the permit process to enable the commencement of construction.Manage company checking account including balancing, dispersing and depositing daily funds.Contact lenders and provide loan information as needed.Process all sales with detailed understanding and functionality of company specific programs.Work closely with FAST Coordinator to process invoices, draw request, change orders, etc.Manage all office functions and equipment.Maintain company files.Answer all incoming calls.

Initiated and facilitated discussions with customers, their equipment vendors and sales support staff, including sales engineers, product management and offer management, to design optimum network solutions.Assisted with customer’s inquiries, problems, billing issues and order tracking ensuring their concerns were met in a timely manner.Achieved revenue growth to existing account base through network design upgrades, referrals for new business accounts and retention. Sold DS3's, FE, GE, OC’s (voice and data), MPLS networks, Internet Access and Managed Services. Promoted in July 2008 for consistently meeting or exceeding quota and revenue growth.

Processed and reviewed all service orders to meet contract requirements and pricing developed by multiple departments to ensure compliance with Sarbanes Oxley Act.Assisted sales office personnel with process changes, product updates, form requirements and guidance towards internal resources for accurate order processing. Reported revenue for nationwide monthly sales and assisted commission department in resolving disputes. Developed new and more efficient procedures in coordination with other crucial departments.Required to maintain up to date knowledge of all telecommunication services, including Private Line, Dedicated Internet, LD Voice, Frame Relay, MultiConnect, MPLS and ISDN-PRI.

Responsible for total store operations in the absence of the branch manager. Served as liaison between the team members, customers and the manager while resolving any issues. Oversaw all administrative duties such as reconciling daily sales, purchasing, accounts payable, accounts receivable and quarterly inventory. Assisted in conducting monthly meetings as well as interviewing, hiring, new hire paperwork, insurance, 401K, training, scheduling including labor control, payroll, team member performance appraisals and coaching and development. Performed document creation and large format output as needed. Coordinated procurement of materials and participated in off-site vendor relations. Shift/Production Manager Ran various shifts, managing up to 5 co-workers, overseeing cash controls and on-going co-worker training. Maintained inventories, reconciled daily sales, orchestrated production flow, participated in co-worker evaluations, resolved customer and co-worker concerns. CourseWorks Coordinator Solely responsible for professor appointments, sales contracts and creating professor packets along with copyright research. Obtained copyright permission, pre-production and quality control throughout the process. Key Operator Obtained a vast knowledge of all high speed copier equipment including regular maintenance procedures. Responsible for the realistic estimation of production turnaround times for projects, providing exceptional customer service, quality control and ancillary functions.